French Customer Service Specialist

il y a 5 jours

Lyon, France MEXC Temps plein

Hello MEXC is looking for a French Customer Service. If you want to join a young

and ambitious team and become part of a global exchange, then you are exactly the

person we are looking for

**Why us?**

exchanges by trading volume (Top 10 according to CoinMarketCap)

2. Competitive salary + bonuses

3. Career advancement

4. Various benefits and support from the company

5. Fully remote work - you can work from anywhere

**Responsibilities**:
1. Responsible for receiving inquiries from users through online customer service

tools and answering users' concerns;
2. Timely feedback on the problems existing in the process, collect and sort out

problems

3. Proficiency in French and English. Mandarin ability is preferred;
4. Strong business sensitivity, able to grasp essential business concepts after

training. Financial knowledge and experience are preferred;
5. Brainstorm obstacles in user experience, dig out user needs, and promote

problem-solving and process optimization;
6. Able to adapt to shift work. / Able to adapt to long night shift work.

**Job requirements**:
1. Good logical thinking ability, able to judge the real needs of users;
2. Enthusiastic about customer service, responsible for customer experience, and

able to provide comprehensive problem solutions;
3. Effectively adjust communication methods and styles according to different

objects;
4. Have self-management skills and be able to work independently in a fast-paced

environment that is constantly changing;
5. Good learning ability, good at discovery and self-summarization;
6. Have experience in providing support to customers, and the support methods

7. Good at communication, good expressive ability, strong affinity, hard-working, good pressure-bearing ability;
8. French and English Fluency is required. Mandarin is preferred

Type d'emploi : Temps plein

Rémunération : 2 000,00€ à 3 000,00€ par mois

Expérience:

- crypto CS: 1 an (Requis)

Langue:

- French (Requis)
- English (Requis)

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