Senior Account Manager

Join to apply for the Senior Account Manager role at Bigblue21 hours ago Be among the first 25 applicantsJoin to apply for the Senior Account Manager role at BigblueGet AI-powered advice on this job and more exclusive features.E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.About The Role Location: Paris 9th, FranceAs an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success.Build a genuine, long-term partnershipBuild and maintain strong relationships with merchants in your portfolioSupport the various stakeholders in their day-to-day use of the Bigblue serviceBe a trusted advisor and a business advocate for our merchantsGrow hand-in-handContribute to our merchant’s strategic development and identify metrics that drive growthManage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investmentIdentify new opportunities and upsellChampion customer excellenceStudy positive and negative merchant’s feedback trends. Establish improvement plans and manage expectationsUse customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with BigblueIdentify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes)Requirements min 3+ year of experience in a CSM/Account Management/Sales positionDoer-mentalityHustling multi-tasker and thrive in a fast-paced environmentNot afraid of operational day-to-dayProblem-solverFRENCH bilingual and fluent in EnglishExcellent interpersonal skillsBONUS POINTS FOR Entrepreneurial spiritPassion about digital and making life simpler with technologyChallengers: you like solving new problems and are never settling for how something ‘has always been done’If you speak another language (Spanish, German)Why join Bigblue High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future Founders-led company with an innovative, caring culture Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results International environment: Work across Paris, Madrid, London, and our European warehouse network Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub) 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office️ ClassPass membership for fitness & wellness️ MacBook or any setup you need — your choice of equipment to do your best work???? 100% health insurance coverage with BenefizRegardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.We want to hear from you Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.Because what we value first and foremost are curiosity and growth-driven minds. So regardless of who you are and how many “boxes” you tick on the job description if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.ProcessInformal discovery call (Google Meet)Experience deep dive (Google Meet)Case-studyOn-site interviews (in our Paris offices, half-day)ReferencesSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at Bigblue by 2xSign in to set job alerts for “Senior Account Manager” roles.Senior Account Executive France - Paris - CDI - F/H/XNanterre, Île-de-France, France 4 weeks agoSenior Account Executive (H/F) - Greentech/ RetailGlobal Account Director, Beauty - Global Accounts - ParisSENIOR ENTERPRISE ACCOUNT EXECUTIVE (H/F)Neuilly-sur-Seine, Île-de-France, France 3 weeks agoSenior Regional Strategic Account Executive, France, Germany and SwitzerlandSenior Regional Strategic Account Executive, France, Germany and SwitzerlandSenior Mid-Market Account Executive, FranceWe’re unlocking community knowledge in a new way. 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