Care Expert

Care Expert - France 🇫🇷 Join to apply for the Care Expert - France 🇫🇷 role at Alan 4 days ago – Be among the first 25 applicants Join to apply for the Care Expert - France 🇫🇷 role at Alan Get AI‑powered advice on this job and more exclusive features. You. Better. With Alan. Alan’s vision is to make prevention the new norm of care for all. Our mission To help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We’re building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care – private, public, and direct to consumer – we create the most member‑centric healthcare experience. Through deep engagement, we empower everyone to overcome day‑to‑day health obstacles and live healthier lives. We partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR. Our team of 700+ people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦. How we do it Mission is the boss: long‑term thinking, seeking our mission success above all else. Member & customer‑led: obsessively focused on solving members & customers problems and creating the most delightful experiences. Champions of excellence: extremely high standards and talent density. Distributed ownership: accountable enlightened despots, everyone owns their decisions and results. Radically transparent: all information is accessible and written‑first, so everyone can make the best decisions asynchronously. How we grow together – we help each other improve through honest feedback and bold thinking. Optimistic alchemy: optimists who collaborate with genuine care and support teammates. Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionally. Bold & creative contrarians: think differently to achieve greatness, try new approaches. Disciplined in execution: taking decisive actions with focus that compounds success over time. Fight for simplicity: only high impact processes, smart frugality. Your mission Help our members by transforming member requests into delightful experiences. Provide meaningful solutions that make a real difference. Deliver swift, timely responses when they need you most. Offer crystal‑clear, accurate information. Be transparent and helpful guidance every step of the way. Master both the intricacies of the French healthcare system and the unique needs of our B2B partners who choose Alan as their corporate health insurance provider. Improving Alan Your time at Alan is a perfect balance between care and innovation. 80% dedicated to providing exceptional member support. 20% driving innovative Care projects tailored to your unique expertise. Project leadership opportunities Drive process excellence by identifying and implementing key improvements. Transform data insights into actionable solutions. Lead end‑to‑end implementation. Team impact Guide and inspire fellow Alaners. Build high‑performing project teams. Shape the future of Care at Alan. Example of projects you might lead Design member empowerment initiatives that boost autonomy. Architect Care team structures for peak performance. Collaborate on cross‑community product innovations. Help us grow by attracting top Care talent. Who you will thrive at Alan Have a genuine passion for helping others and find joy in solving member challenges. Master French and English at a full working proficiency level (written and spoken). Navigate technology with confidence and embrace digital tools. Feel at ease connecting with members across all channels – email, chat, and email call‑backs. Bring natural empathy and a calm presence to every interaction. Love taking initiative and turning ideas into action. Thrive in collaborative environments where you can both learn and share knowledge. Bonus: Already understand the French healthcare system (but don’t worry if you don’t – we’re great teachers). For this opportunity, we are aiming to hire within the A2‑B1 level range of our salary grid. Your home base should be in France (fiscal residence), where you will be part of our vibrant Care Expert team 🇫🇷. Perks & Benefits At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high‑quality time with co‑workers. Fair rewards. Generous equity packages complement your base salary, for permanent contracts only. Flexible Office. Amazing office space at our HQ, sponsored co‑working hubs or a full‑remote experience with home office equipment sponsorship – we want you to live where you’re the happiest. All the tools you need. Top‑of‑the‑range equipment: MacBook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones. Flexible vacation policy and flexible working hours. Organize your time as you wish. Delightful healthcare insurance: Extremely comprehensive health insurance – 100% for you and your children, 90‑100% for partners depending on your country (permanent contracts only). Transport. Country‑specific commuter benefits. Learning & Training opportunities. A highly flexible training policy with free books and a budget to attend and speak at conferences if the opportunity arises. Personal growth through coaching. Every Alaner is paired with a dedicated coach from day one, who helps maximize your impact, nurture engagement, and navigate Alan’s values to develop your full potential. Learn more about our coaching culture. Parental leave. Extended parental leave for all new parents, for permanent contracts only. Important note We hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Everyone, no matter how under‑represented, should feel free to apply – it can only bring learnings or success. Diversity & Inclusion If you identify yourself as a woman, we encourage you to apply – research shows women often apply only when meeting 100% of requirements. Remember, this is just a guide, not a checklist. About Alan & Career pages Check out our About Alan, Career pages, Medium, blog and Glassdoor page for more info. Seniority level Mid‑Senior level – Full‑time – Health Care Provider – Insurance. Referrals Referrals increase your chances of interviewing at Alan by 2x. Location Grenoble, Auvergne‑Rhône‑Alpes, France. #J-18808-Ljbffr