Technical Account Manager

Technical Account Manager - Post Sales - CSM Escape is on a mission to reinvent how we protect our applications against hackers. Backed by YC, and with a growing customer base including industry giants like Zoom, FFF, and the Olympic Games, we’re on the road for our Series A funding round. Our growing team of 23 passionate Escapers is at the core of the company’s success, tackling profound tech challenges and driving innovation in cybersecurity. We love to break down barriers and bring innovation from R&D to the final product stages. Responsibilities Own the post-POC journey – guide deployment, configuration, and integrations to ensure smooth adoption. Adopt Escape deeply – embed the platform across security, engineering, and product teams. Apply Python scripting and automation to optimize workflows and solve challenges. Succeed long‑term – build trusted relationships that drive renewals, expansion, and advocacy. Lead post‑sales onboarding & rollout – take over after POCs, guiding customers through production deployment, configuration, and integration, including automation with Python scripting as needed. Own the long‑term customer relationship – be the trusted technical partner for security, engineering, and product teams. Manage renewals and expansions in collaboration with Sales. Drive adoption & value realization – monitor usage, adoption, and security impact; proactively identify risks, opportunities, and expansion paths. Be the post‑sales technical expert – answer technical questions, troubleshoot issues, coordinate with Engineering on escalations, and ensure smooth production operations. Provide technical guidance and automation support – assist customers with integrations, scripting, and automation to help them maximize value from Escape. Troubleshoot issues, best practices and coordinate with Engineering as needed. Feed the product loop – collect structured feedback, identify friction points, and work with Product & Engineering to influence the roadmap. Qualifications You own the post‑sales moment where Escape becomes mission‑critical for our customers. Hands‑on technical work with Python and integrations, making a real security impact. Influence both retention and product roadmap. Collaborate with a world‑class technical team solving meaningful cybersecurity problems. Fast‑growing startup, top‑tier investors, and strong growth potential. 2+ years in SaaS, cybersecurity, DevOps, or deep tech environments. Strong understanding of modern application stacks, cloud, APIs, and security concepts. Comfortable with Python scripting for automation, integration, and troubleshooting. Passionate about helping customers succeed and able to build long‑term, trust‑based relationships. Structured, proactive, and able to manage multiple accounts. Fluent in French and English. Excited by startups, ownership, and impact. Perks 💸 Equity: Significant stock options via BSPCE, making you a true stakeholder in our success. ❤️🩹 Health first: Comprehensive health insurance with Alan paid 100% by Escape. 🍕 Meal vouchers with a Swile Card. 💪 Sport subscription to have preferential prices to go to the gym, with EGYM Wellpass (ex Gymlib). 📚 A place to learn and grow: Unlimited access to books and online courses to help you excel in your role. 💻 Tech perks: Get the latest tech gear, including Apple (or not) equipment and ultra‑wide screen, to do your best work. 🌎 Global exposure: Present groundbreaking research at top international conferences, like APIDays (Paris, London, New York), GraphQL Conference (San Francisco), bSides (Berlin, Milan, Oslo, Stockholm…), etc. Hiring Process We respect your time and will make it quick and efficient. The entire process will be completed within 2 weeks. 1. Meeting with HR representative (30 minutes). 2. Technical challenge (At‑home exercise to showcase your technical skills and problem‑solving approach). 3. Technical deep dive with Technical Lead (1 hour). 4. Leadership & Strategy interview with CEO (30 minutes). 5. Formal hiring proposal. Mid‑Senior level, Full‑time, Customer Service. #J-18808-Ljbffr