Technical Account Manager

Company Overview Outsight is a technology company that uses 3D LiDAR data to track the motion of people and vehicles. Our solutions are deployed in transportation hubs such as airports and train stations, as well as in sport venues, road infrastructures and industrial sites to improve operations, user safety and satisfaction. The company operates research and engineering teams in Paris, San Francisco, Sophia-Antipolis and Hong Kong, with a commercial office in Spain. The Role Technical Account Manager (TAM) – key technical liaison for our most strategic global clients and partners. You will translate complex client needs into clear action plans for internal R&D and support teams, ensuring stability, performance and successful adoption after deployment. Key Responsibilities Strategic Incident Monitoring & Communication – serve as the primary communication point for key clients during technical incidents, providing proactive and clear status updates. Process Orchestration – monitor high-priority tickets across support and R&D, acting as the client advocate to move resolution efficiently. SLA & Process Compliance Monitoring – track and enforce adherence to contractual SLAs and support lifecycle defined in client agreements. Product Expertise, Reporting & Continuous Improvement – maintain in-depth knowledge of the Outsight architecture, APIs and use cases; produce regular technical reports (Operational Reviews) and convey technical feedback from clients to Product and R&D. Partner & Subcontractor Governance – act as the technical communication interface for partners and subcontractors, ensuring compliance with deployment, support and quality processes; organize regular technical reviews to validate quality of deployments and support. Training – participate in the upskilling of partners on new features and Outsight deployment methodologies. Qualifications Education Higher education (Master’s degree in Engineering, Computer Science or equivalent technical background) – a strong plus. Candidates with deep relevant experience will be considered regardless of educational background. Experience 3–5 years in a similar role (TAM, Technical Consultant, L2/L3 Support Engineer), ideally in B2B SaaS. Experience managing complex technical projects and interacting with C-Level stakeholders. Technical Skills Solid understanding of software architectures, APIs, databases and cloud computing concepts. Diagnostic methodologies and ability to interpret technical information from L2/L3 teams. Tool proficiency: ticketing tools (e.g., Jira) and CRM systems (e.g., HubSpot). Soft Skills Excellent communicator, able to translate technical concepts for non-technical decision makers. Customer-service mindset, driven by client satisfaction and empathy. High rigor and organization; manage multiple priorities simultaneously. Proactive with the ability to anticipate technical problems before they become critical. Fluent technical English (written & spoken); French a plus. Benefits & Why Join Be part of a world-class team pioneering Spatial Intelligence solutions at unprecedented scale. Outsight is a 7-time Gartner-recognized leader with multiple global awards and 37 patents. Working with flagship clients such as leading airports, train stations, tier-1 automotive manufacturers and retail partners offers unique opportunities to shape how physical and digital worlds interact, accelerate career growth and tackle complex spatial challenges. Equal Opportunity Outsight is an Equal Employment Opportunity employer that hires a diverse workforce, prohibits harassment, and provides accommodations for disabilities. We may use AI tools in the hiring process, but final decisions are made by humans. Job Detail Seniority level: Not Applicable Employment type: Full-time Location: Europe (global) – offices in Paris, San Francisco, Sophia-Antipolis, Hong Kong and Spain. Referrals increase your chances of interviewing at Outsight by 2x. #J-18808-Ljbffr