Senior administrator

Skills: SERVICE DESK Secondary Skills: Windows SERVICE DESK No. of positions: 1 About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Telecom and Media, Retail and CPG, and Public Services. We are powered by our people, a global, diverse, multi‑generational talent representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem‑solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere – our clients, partners, stakeholders, communities and the planet. As a company, we are deeply focused on accelerating our ESG agenda, creating sustainable technology‑enabled solutions with and for our clients and partners, embedding ESG imperatives into every aspect of our business and ensuring responsible, inclusive progress. We are committed to achieving net zero by 2040. Sr Admnstr-English,FRENCH,Windows Job Summary This role delivers advanced technical support for Windows environments, utilizing both French and English language proficiency to resolve complex issues escalated by analysts. The position focuses on diagnosing root causes, implementing effective solutions, and ensuring customer satisfaction while upholding organizational quality and security standards. Key Responsibilities Deliver advanced technical support by troubleshooting and resolving complex issues in Windows environments, utilizing both French and English language proficiency to assist diverse customers. Perform root cause analysis and implement solutions for escalated technical and security incidents using Windows administrative tools and diagnostic utilities. Maintain and update knowledge base documentation in both French and English to facilitate effective issue resolution and ongoing learning within the support team. Coach and mentor analysts and new team members, providing guidance on advanced troubleshooting techniques and effective use of Windows support tools. Ensure resolution of complex support tickets within defined SLAs, collaborating within the support team to maintain operational excellence and robust security posture. Contribute to positive customer experiences by achieving high First Call Resolution rates and minimizing case reopens, leveraging strong bilingual communication and technical expertise. Skill Requirements Advanced Proficiency In Windows Operating Systems Administration And Troubleshooting. Advanced Proficiency In Using Diagnostic And Remote Support Tools For Windows Environments. Advanced Skills In Conducting Root Cause Analysis And Implementing Technical Solutions. Advanced Knowledge Of IT Service Management Processes And SLA Adherence. Advanced Ability To Create And Maintain Technical Documentation And Knowledge Bases. Certification Optional but valuable: Microsoft Certified: Windows Server Hybrid Administrator Associate or similar certification. Optional but valuable: ITIL Foundation certification. Optional but valuable: DELF/DALF (French language certificatio Why Join Us At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to global clients and teams from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers leadership, flexibility, and a people‑friendly work culture to enrich the life of an employee and those around them, fostering greater stability, purpose, and growth both personally and professionally. We encourage our people to try things differently, give them freedom to explore, opportunities to grow, and experiment while offering intensive training and on‑the‑job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond, and we celebrate this collective pride. Below are few of the benefits and perks. Benefits Global careers and mobility A flexible (remote) working environment with work‑life balance Great opportunities to make the role your own, upskill yourself and get involved with exciting projects Total Wellbeing is our focus. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion – CSR Council, Diversity Council, Sparks – Engagement Champion to name a few #J-18808-Ljbffr