Senior Account Manager – Enterprise
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- Identify growth opportunities within your merchants (subsidiaries, new brands, migration of volumes from competitors) and build a strong, trust-based relationship to become their primary payment partner.
- Use commercial acumen to design compelling financial proposals and business cases tailored to your clients' complex architectures.
- Lead high-level strategic meetings (C‑level) where you demonstrate Payplug's direct impact on their P&L (conversion gains, reduction in fraud), turning each review into a business growth opportunity.
- Become your merchants' indispensable trusted advisor by providing market insights and cutting‑edge payments expertise.
- Accurately analyze account KPIs (acceptance rate, fraud, etc.) to anticipate risks and optimize current payment flows.
- Map and escape your merchants' complex needs internally, rigorously assessing their business relevance and ROI for Payplug.
Requirements
- You have at least 5 years of experience in Account Management (AM) or Strategic CSM, ideally within the FinTech/payments ecosystem (PSP, orchestrator, PayFac…).
- You have strong business sense and refined negotiation skills.
- You can spot growth opportunities where others see routine operations, and you have a genuine appetite for building offers and pricing mechanisms.
- Able to dive into payment data to extract compelling, indisputable commercial arguments.
- Your organization enables you to manage long-running accounts and complex ramp‑up cycles methodically.
- You combine excellent active listening with strong persuasion skills to influence strategic decisions of finance or e‑commerce directors at major accounts.
- Winning share of flows takes time and strategy. Your tenacity and resilience are among your key strengths.
Core Competencies
Demonstrates expertise in Account Management and Strategic Customer Success within the FinTech and payments ecosystem, leveraging strong business acumen and negotiation skills to drive growth and optimize payment solutions for clients.
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