Customer Success Manager
il y a 24 heures
We are looking for a Customer Success Manager to join our growing team in Paris, France. About Energy One Energy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology-driven solutions and expert market insights. Role Overview The Customer Success Manager is responsible for driving customer satisfaction and long-term success by managing accounts throughout the entire lifecycle, from onboarding to renewal. The role ensures a seamless customer experience, resolves escalations promptly, and provides both functional and technical support in collaboration with development teams. Key Responsibilities Manage customer accounts throughout the entire lifecycle, ensuring a seamless experience from onboarding to renewal. Take ownership of escalations and resolve issues promptly and effectively. Oversee customer onboarding to deliver a smooth and positive start. Develop and implement upsell strategies to drive growth and maximize value. Foster customer retention through proactive engagement and relationship building. Handle customer relations with respect to both functional and technical aspects, ensuring their needs are fully supported. Build and maintain strong, long‑term customer relationships. Maintain accurate client documentation and develop a comprehensive, customer‑facing knowledge base. Project manager for new customers, new functionalities, and market changes. Provide functional and technical support to customers in collaboration with the development teams. Required Skills & Qualifications Ability to work autonomously with minimal supervision. High responsibility and reliability in delivering outcomes. Proven experience in client engagement and relationship building. Fluent in English with excellent communication skills. Expertise in upselling techniques and customer retention strategies. Skilled in onboarding processes and delivering software demo training. Strong presentation skills. Knowledge of the Atlassian package. Desirable Skills & Qualifications French language proficiency is a plus. Energy‑sector knowledge. Benefits Be part of a growing international energy company. A hybrid, flexible work setup in Paris. An open and inclusive team culture built on trust and innovation. Exposure to global energy markets and innovative trading solutions. A dynamic and collaborative work environment. Energy One promotes diversity, inclusion and equal opportunity. Please note unsuccessful applicants will not be individually contacted. #J-18808-Ljbffr
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Manager - Customer Success
il y a 23 heures
Paris, France Freshworks Temps pleinJob Description We’re looking for an experienced Senior Manager of Customer Success to lead and scale our European team, focused on our top-tier markets — France, Germany, and the Netherlands. Based in Paris, you’ll play a key role in ensuring our Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks....
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CUSTOMER SUCCESS MANAGER
il y a 1 semaine
Paris, France STATION F Temps pleinCustomer Success Manager Join to apply for the CUSTOMER SUCCESS MANAGER role at STATION F. About Shipup is a SaaS solution that helps e-commerce brands track their orders and deliveries in real time, creating a post‑purchase experience that’s fully branded, reassuring, and seamless. Today, Shipup supports over 500 brands across Europe and North America,...
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Customer Success Manager
il y a 2 semaines
Paris, France Shipup Temps pleinJob Overview Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey. That’s why we enable brands to take control of the most volatile part of the customer experience –the post-purchase– so they can increase brand loyalty and reduce support costs. Department: Client SuccessLocation:...
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il y a 19 heures
Paris, France Board Temps pleinAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI‑driven insights, customers transform complex, real‑time data into actionable intelligence. What’s been...
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Customer Success Manager
il y a 19 heures
Paris, France Layan Temps pleinJoin to apply for the Customer Success Manager role at LayanThis range is provided by Layan. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeLe ProjetLayan est une société française qui a pour mission de réinventer l’expérience de travail des équipes RH leur permettant de mieux...
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il y a 23 heures
Paris, France Elca Cloud Services Temps pleinNous recherchons une personne qualifiée pour rejoindre notre équipe Customer Success en tant que Customer Success Manager. En tant que Customer Success Manager, vous serez responsable des activités suivantes : Gestion de la satisfaction client et maintien du Net Promoter Score défini par la Direction, en assurant un suivi de proximité et en créant une...
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Customer Success Manager
il y a 22 heures
Paris, France Energy One Limited Temps pleinJob DescriptionAbout Energy OneEnergy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology-driven solutions and expert market insights.As part of our ongoing expansion in...
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Customer Success Manager
il y a 2 semaines
Paris, France Energy One Limited Temps pleinCustomer Success Manager – Paris, France Energy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology‑driven solutions and expert market insights. We are seeking a...
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Customer Success Manager
il y a 2 semaines
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
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Customer Success Manager
il y a 2 semaines
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
