Senior Operations Manager, AMZL

*This position will be located in Chugoku area. Amazon seeks a Senior Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost effective way as possible and we are expanding rapidly in Japan. Key Job Responsibilities Senior Operations Manager, AMZL are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS. Responsibilities Overall safety, quality, performance, customer experience and people development for all delivery station operations Drive vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable functional area and the DS to meet and exceed business plan Problem‑solve for closing gaps between performance and goals Set and clarify requirements and expectations for Operations, Area Managers; measure performance, provide feedback and hold Ops Managers accountable for their performance and the performance of their departments/teams Manage an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis Manage day‑to‑day relationships with multiple Delivery Service Providers (DSPs) Present operational metrics regularly to the senior leadership team Hire and develop top talent; create and implement a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning and employee engagement Leverage the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area Cultivate strong culture and engagement throughout all levels of the delivery station team Take proactive steps to ensure that best practices are shared across all departments, shifts and among the network Work with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives About the Team Introduction of Last Mile, AMZL Dept. Introduction of Operations Jobs Introduction of Work Location in Chugoku region Qualifications Bachelor's degree or relevant experience 10+ years of Operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.) Experience to lead/manage a team of 10+ people and develop them Business level English Preferred Qualifications Strong operations experience in a fast growing company/industry 15+ years of Operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.) Previous experience leading a rapid expansion plan Proven record of delivering multi programs on time Excellent communication skills Business level of Japanese Excited about working in a diverse group and contributing to an inclusive culture Equal Employment Opportunity Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Posted: January 3 2026 (Updated about 6 hours ago) #J-18808-Ljbffr