Senior Operations Manager

Licorne Society a été missionné par une startup dans la Logistique/e-commerce en pleine croissance pour les aider à trouver leur Senior Operations Manager.

As Amazon is pouring billions into its e-commerce infrastructure, independent brands are struggling to offer the same level of trust and experience to their customers. They're now faced with a difficult choice: hop onto the Amazon train or lose customers every day. The company helps independent brands fight back. Together with companies like Stripe and Shopify, we're arming the direct-to-consumer rebellion. Shopify powers their e-shop, Stripe makes payment trivial, and we, the company store and deliver their products around the world.

Founded in 2018, we have raised $18M, and we are now more than 110 employees working from our offices in Paris, Madrid, London

**About The Role**:
The objective of this role is to oversee and optimize warehouse operations across two sites, ensuring an exceptional merchant experience while driving operational excellence and scalability.

Reporting directly to the Head of Fulfillment, this position builds on company's rapid growth in 2024 - including a 70% increase in hub activity and the successful recruitment of a 5-member team that you will manage.

As a Senior Operations Manager you will play a key role in driving key performance indicators, improving processes and defining the future of company's proprietary warehouse management system (Atlas) to support long-term growth

**Missions**:

- **Own KPIs That Deliver An Exceptional Merchant Experience**:

- Lead and inspire a high-performing team of 5+ members: Drive operational excellence and exceed performance targets
- Ensure compliance with operational guidelines: Maintain quality and consistency across all warehouse processes
- Hold warehouse partners accountable: Enforce high-performance SLAs for speed and accuracy
- Provide actionable performance insights: Deliver clear reports with improvement plans to drive continuous excellence
- **Drive the evolution of processes and systems**:

- Identify and resolve systemic challenges: Leverage insights to uncover operational inefficiencies and spearhead initiatives that drive scalability and resilience
- Design and implement high-impact solutions: Recommend and oversee advanced methods, tools, and procedures that deliver measurable performance improvements
- Track learnings and best practices to design to our standard operating procedures
- Lead transformational projects: Drive strategic warehouse initiatives, such as mechanization and automation, ensuring alignment with long-term business objectives
- Influence technology evolution: Partner with product teams to shape the design and deployment of WMS Atlas, ensuring it meets the dynamic needs of a world-class logistics operation
- **Strategically lead as Company’s Operations Expert**:

- Build and nurture strategic partnerships: Establish and maintain high-value relationships with key warehouse stakeholders to foster alignment and collaboration
- Be the bridge between strategy and execution: Act as a trusted advisor to Growth and Customer Success teams, providing expert guidance on warehouse operations to support commercial objectives
- Take ownership of strategic merchant and prospect visits to drive business growth
- Own financial and operational performance
- Drive productivity and efficiency within warehouse operations, aligning output with strategic business goals
- Oversee workforce planning to ensure optimal resource allocation in fast-paced, dynamic environments
- Analyze and challenge warehouse cost structures, ensuring maximum value and accountability from partners

**Requirements**:

- Deep experience in managing complex supply chain ecosystems, including warehouse optimization, partner management, and technology integration
- Manager of 5+ people in previous experiences
- Not afraid of operational day-to-day, ability to manage & prioritize emergencies
- Results-oriented: Strong focus on achieving goals and delivering measurable outcomes
- Proactive problem solver with a hands-on mentality and a drive to tackle challenges head-on
- Ability to shape and execute large-scale logistics strategies
- Exceptional communication in French and in English
- Strong data-driven mindset with the ability to analyze complex datasets and translate insights into actionable strategies

**Perks**:

- Attractive remuneration
- Monthly 43.20€ mobility package
- 10€ meal voucher per worked day (55% paid by company) + free unlimited snack when you're at the office
- 100% mutual insurance (Benefiz)