Front Desk Agent
il y a 7 jours
At the Fairmont Olympic Hotel, we're looking for a skilled and friendly Overnight Front Desk Agent to join our team. As a key member of our front office team, you'll be responsible for providing exceptional guest service, handling check-in and check-out procedures, and ensuring a seamless experience for our guests.
Key Responsibilities:- Provide warm and welcoming greetings to guests, ensuring a positive first impression.
- Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail.
- Assist guests with inquiries, requests, and reservations, providing information about hotel facilities, services, and local attractions.
- Reconcile the day's revenue balances and ensure payments to the guest ledger are processed.
- Balance all PM accounts and prepare Promo Account receipts, by account number.
- Verify all daily transactions and audit for discrepancies or errors.
- Prepare daily reports and complete system back-ups per established guidelines and procedures.
- Ensure Fairmont standards, procedures, and practices are followed, providing the highest quality of service, attention to detail, and care required.
- Maintain communication with all departments of the hotel.
- Promote positive colleague relations through an environment that encourages open communication, trust, and mutual respect.
- Perform any and all other tasks assigned by management.
- Bachelor's degree in Hospitality Management or related field preferred.
- Previous front desk or customer service experience preferred.
- Excellent organizational and communication skills.
- Ability to work independently and prioritize responsibilities, handling a multitude of tasks, colleagues, and guest requests.
- Passion for guest service and strong guest service orientation required.
- Highly organized, results-oriented, with the ability to be flexible and work well under pressure.
- Proficiency in Windows XP and MS Office required.
- Ability to work a variety of hours, days, holidays, and weekends as business needs require.
- Visa Requirements: Must be legally eligible to work in the United States.
We offer a competitive hourly rate of $24.52, as well as a range of benefits, including employee travel program discounts, parking discounts, and complimentary meals in our staff dining room. If you're passionate about delivering exceptional guest service and have a strong work ethic, we encourage you to apply for this exciting opportunity.
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