Front Desk Representative

il y a 3 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

About the Role:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairmont Olympic Hotel in Seattle. As a Front Desk Agent, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a positive first impression of the hotel
  • Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail
  • Assist guests with inquiries, requests, and reservations, providing information about hotel facilities, services, and local attractions

What We Offer:

  • A competitive hourly rate of $24.02, plus incentive bonuses up to $2,500 per month
  • Employee travel program offering discounted rates in Fairmont's and Accor worldwide
  • Parking and commuting discounts
  • Paid meal breaks with complimentary meals served in our staff dining room
  • Learning programs through our Academies
  • Medical, dental, and vision insurance available for all full-time colleagues and their families
  • 401K Retirement plans with a 4% match for all colleagues
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities

Requirements:

  • Must hold valid authorization to work in the USA
  • Previous experience as a front desk agent or in a customer service role is preferred
  • Knowledge of hotel reservation systems and basic computer skills preferred
  • Ability to work a flexible schedule, including evenings, weekends, and holidays

Physical Requirements:

This job requires constant standing, walking, bending, and twisting. Must be able to lift at least 20 lbs.


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