Front Desk Representative
il y a 3 semaines
About the Role:
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairmont Olympic Hotel in Seattle. As a Front Desk Agent, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive.
Key Responsibilities:
- Provide exceptional customer service, ensuring a positive first impression of the hotel
- Efficiently handle check-in and check-out procedures, maintaining accuracy and attention to detail
- Assist guests with inquiries, requests, and reservations, providing information about hotel facilities, services, and local attractions
What We Offer:
- A competitive hourly rate of $24.02, plus incentive bonuses up to $2,500 per month
- Employee travel program offering discounted rates in Fairmont's and Accor worldwide
- Parking and commuting discounts
- Paid meal breaks with complimentary meals served in our staff dining room
- Learning programs through our Academies
- Medical, dental, and vision insurance available for all full-time colleagues and their families
- 401K Retirement plans with a 4% match for all colleagues
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities
Requirements:
- Must hold valid authorization to work in the USA
- Previous experience as a front desk agent or in a customer service role is preferred
- Knowledge of hotel reservation systems and basic computer skills preferred
- Ability to work a flexible schedule, including evenings, weekends, and holidays
Physical Requirements:
This job requires constant standing, walking, bending, and twisting. Must be able to lift at least 20 lbs.
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