Front Desk Representative

il y a 2 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary

We are seeking a highly motivated and experienced Front Desk Representative to join our team at the 4-star Mercure Stuttgart Sindelfingen an der Messe. As a key member of our front office team, you will be responsible for providing exceptional customer service to our international guests, ensuring a warm and welcoming experience throughout their stay.

Key Responsibilities

  • Manage check-in and check-out processes, ensuring a smooth and efficient experience for our guests
  • Support our dynamic team with your experience and open-minded personality, contributing to a positive and productive work environment
  • Assist in the training and development of our trainees, imparting the technical skills required to excel in their roles
  • Keep track of all tasks and responsibilities, even in busy times, ensuring that our guests receive the highest level of service
  • Take on additional responsibilities as needed, demonstrating your ability to adapt and thrive in a fast-paced environment
  • Handle reservation requests in a friendly and professional manner, providing accurate and timely information to our guests

Requirements

  • Good mood and enthusiasm for work, with a passion for delivering exceptional customer service
  • Ability to work effectively as part of a team, supporting colleagues and contributing to a positive work environment
  • Fluency in German and English, both written and spoken, with the ability to communicate effectively with guests and colleagues
  • Standard IT skills, including Excel, Word, PowerPoint, and Outlook
  • Preferably a completed apprenticeship in the hotel industry or gastronomy, but career changers are welcome to apply

What We Offer

  • A cool and dynamic work environment, with a young and young-at-heart team
  • Catering for employees in the house, including meals and refreshments
  • Free parking spaces for employees, making it easy to get to work
  • Opportunities for development and growth, with internal and external training programs
  • A new work uniform, including cleaning and ironing service, to ensure you look and feel your best
  • Additional benefits, including Christmas bonuses, holiday bonuses, and a bonus card
  • Access to affordable accommodation for you, your family, and friends in over 4000 Accor hotels and 50 event hotels worldwide
  • Flat hierarchies and opportunities for advancement, with a motivated and creative team
  • A 39-hour week, recorded digitally, to ensure a healthy work-life balance

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