Client Success Manager

il y a 3 semaines


Paris, Île-de-France Crédit Agricole Group Temps plein

The Senior Client Lead role at Amundi Technology is a key position that requires a strong understanding of our clients' needs and a passion for delivering exceptional service. As a Senior Client Lead, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth and improvement, and driving the development of our client success strategy.

Key responsibilities include:

  • Building and maintaining strong relationships with clients
  • Identifying opportunities for growth and improvement
  • Driving the development of client success strategy
  • Ensuring client satisfaction and identifying ways to continuously improve
  • Accountable for customer requests resolution and client support team capacity
  • Identifying upselling opportunities and organizing billable man-days
  • Leading monthly operational client meetings and reporting client strategic updates to AMT executive level

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