Enterprise Client Success Manager
il y a 2 semaines
Job Description:
As a key member of our team at Cyber Search Ltd, the Enterprise Client Success Manager will play a pivotal role in driving the long-term success of our Mid-Market clients in the EU. This exciting opportunity will see you develop and maintain strong relationships with key business executives, driving revenue growth by expanding our existing business. You will provide clients with strategic insights based on their performance and market trends, and liaise between clients and internal teams to ensure timely and successful delivery of Global-e according to client needs.
Responsibilities:
1. Operate as the lead point of contact for all clients, ensuring a quick process by liaising with relevant internal stakeholders.
2. Develop a trusted advisor relationship with key accounts, generating revenue through up-selling and cross-selling existing accounts.
3. Proactively identify expansion opportunities, including any red flags, and prepare periodic performance reports and QBRs covering and analysing clients' KPIs.
4. Support clients' strategic, marketing, and operational decisions based on internal knowledge, data analysis, and best practices.
5. Build and maintain strong and long-lasting client relationships.
Requirements:
1. Written and verbal fluency in English.
2. At least 4+ years' experience in an Account Management or Customer Success Manager role.
3. Prior B2B experience in a software, logistics, or SaaS company preferred.
4. Proven ability to manage multiple projects at a time.
5. Experience in generating revenue by expanding on an existing book-of-business.
6. Experience in delivering client-focused solutions based on customer needs.
7. Strong analytical skills with the ability to analyse and present data and trends to stakeholders and clients.
8. Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organisation.
9. BA/BS degree or equivalent preferable.
About the Role:
With our clients located globally, flexibility is required, and we may need you to work out of office hours when necessary. We are an equal opportunity employer and welcome applications from people of all walks of life. Our team is made up of people from a wide variety of backgrounds and lifestyles, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.
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