Hardware Support Specialist

il y a 4 semaines


Paris, Île-de-France Scaleway Temps plein
Support et Maintenance des Serveurs d'Infrastructure

Nous sommes à la recherche d'un spécialiste de la maintenance et du support des serveurs d'infrastructure pour rejoindre notre équipe de Hardware Support chez Scaleway.

En tant que Hardware Support Specialist, vous serez responsable de la maintenance et du support des serveurs de production et des infrastructures internes de Scaleway. Votre mission sera de garantir un niveau élevé d'available et de qualité pour les serveurs en production en mettant en œuvre toutes les actions requises et en interagissant avec les autres équipes internes (équipes de centre de données, équipe de logistique, etc.) ou les fournisseurs de matériel.

  • Surveiller, détecter, investiguer et corriger les problèmes sur la base de serveurs de matériel installée
  • Implémenter les actions correctives et préventives nécessaires
  • Engager les fournisseurs ou les fabricants comme nécessaire, conformément au contrat et aux contrats de support/SLA, et suivre jusqu'à ce que le problème soit résolu
  • Liaiser avec les fabricants en ce qui concerne les correctifs de bogues, les demandes d'amélioration, etc
  • Qualifier, tester, valider et maintenir les différents pilotes de stack de mise à jour
  • Participer au processus de qualification des serveurs en utilisant votre expérience quotidienne
  • Collaborer avec les équipes de produit, de support client, d'infrastructure, de réseau, de ventes et d'autres équipes internes pour conduire le problème à la résolution
  • Documenter les informations techniques, les procédures et les plans d'action
  • Effectuer un suivi technique pour rester à jour avec la technologie

Notre Pilier Technique

  • Outils Open-source
  • Environnement à grande échelle (dizaines de milliers de serveurs)
  • Variété de fournisseurs de matériel (serveurs, stockage, équipement de réseau)
  • Différents systèmes d'exploitation Linux
  • Redash, Mysql
  • Python, Go
  • API

Qualifications minimales

  • Passionné par le cloud computing, l'hébergement, le matériel ou les centres de données
  • Connaissances solides du matériel informatique
  • Compréhension approfondie de l'administration de serveur (y compris firmware, UEFI, BMC, PXE, IPMI, ...)
  • Compétences en dépannage
  • Arrière-plan technique de support, en environnement de production
  • Capacité à partager et à documenter des informations et des expériences
  • Collaborateur, curieux, auto-motivé
  • Excellente maîtrise de l'anglais

Qualifications préférées

  • Expérience d'exploitation de systèmes à grande échelle, distribués, critiques pour les affaires
  • Connaissance de l'environnement des centres de données (puissance et refroidissement)
  • Connaissance du cloud et/ou de l'infrastructure cloud n'est pas obligatoire, mais c'est un plus

Emplacement

Ce poste est basé dans nos bureaux à Paris ou Lille (France)

Processus de recrutement

Appel de screening HR

Entretien avec le manager Marc RAYNAUD- Ingénieur du Support Hardware

Entretien technique et équipe dans notre bureau à Paris

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