Technical Support Specialist
il y a 4 semaines
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at CoStar Group in Paris, France. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients across various locations.
Key Responsibilities
- Provide technical guidance and assistance to clients on various systems applications, hardware, and software.
- Participate in telephone support rotation and provide remote assistance to clients.
- Document problems and solutions in the Service Desk ticketing system.
- Inform management of potential problems and identify trends.
- Create and maintain computer images.
- Install hardware and peripheral components.
- Install, configure, maintain, and upgrade computer hardware and software.
- Provide videoconference administration and support.
Requirements
- Bachelor's degree in IT or a related field.
- At least 3 years of experience in corporate IT or Service Desk.
- Experience implementing TCP/IP at the workstation level.
- Experience supporting Windows 11 workstations, Macs, Active Directory, Microsoft Office Suite, and Windows File Permissions.
- Ability to lift/move equipment up to 100 lbs.
Preferred Qualifications
- M365 Admin experience.
- Experience supporting mobile devices such as iPads, iPhones, etc.
What We Offer
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having a fantastic pathway to develop professionally within CoStar, other perks include 26 days annual leave, and competitive remuneration packages.
At CoStar, we recognize the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
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