Tech Support Specialist with French Language Expertise
il y a 4 semaines
We are seeking a highly skilled Tech Support Advisor with native or near-native French language proficiency to join our team in Lisbon. As a Tech Support Advisor, you will be responsible for providing exceptional customer support to our clients, utilizing your technical expertise and language skills to resolve complex issues.
Key Responsibilities- Provide timely and effective technical support to customers via phone, email, and chat channels
- Document customer interactions and case information accurately
- Collaborate with other specialists to resolve complex issues and ensure customer satisfaction
- Manage individual ticket queues and escalate issues to higher tiers of support as needed
- Contribute to creating brand engagement for our clients
To be successful in this role, you will need:
- Native or near-native French language proficiency and fluency in English (B2)
- Excellent writing and verbal communication skills to simplify technical language for non-technical users
- Patience and ability to communicate effectively with customers
- Confidentiality and data protection skills
- Proactivity, self-motivation, and a team player mindset
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Transportation allowance
- Health insurance with a dental plan (after 6 months of contract)
- Relocation package: shared accommodation and flight reimbursement
- Opportunities for career progression and international career development through the Webhelp International Mobility Program
Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. We are a community of over 95,000 game-changers from more than 190 locations in 51 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.
We are an equal opportunity employer and consider diversity as a fundamental resource. We offer everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
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