Tech Support Specialist with French Language Expertise

il y a 4 semaines


Cannes, Provence-Alpes-Côte d'Azur, France Capijobnew Temps plein
About the Role

We are seeking a highly skilled Tech Support Advisor with native or near-native French language proficiency to join our team in Lisbon. As a Tech Support Advisor, you will be responsible for providing exceptional customer support to our clients, utilizing your technical expertise and language skills to resolve complex issues.

Key Responsibilities
  1. Provide timely and effective technical support to customers via phone, email, and chat channels
  2. Document customer interactions and case information accurately
  3. Collaborate with other specialists to resolve complex issues and ensure customer satisfaction
  4. Manage individual ticket queues and escalate issues to higher tiers of support as needed
  5. Contribute to creating brand engagement for our clients
Requirements

To be successful in this role, you will need:

  1. Native or near-native French language proficiency and fluency in English (B2)
  2. Excellent writing and verbal communication skills to simplify technical language for non-technical users
  3. Patience and ability to communicate effectively with customers
  4. Confidentiality and data protection skills
  5. Proactivity, self-motivation, and a team player mindset
What We Offer
  1. Competitive wages (14 monthly payments per year)
  2. Performance bonus
  3. Transportation allowance
  4. Health insurance with a dental plan (after 6 months of contract)
  5. Relocation package: shared accommodation and flight reimbursement
  6. Opportunities for career progression and international career development through the Webhelp International Mobility Program
About Us

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. We are a community of over 95,000 game-changers from more than 190 locations in 51 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.

We are an equal opportunity employer and consider diversity as a fundamental resource. We offer everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.



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