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Strategic Client Advocate
Il y a 2 mois
At Insider, we're shaping the future of customer experience. As a Strategic Client Advocate, you'll be the bridge between our clients' needs and our technology.
Estimated Salary: $80,000 - $120,000 per year
Job Responsibilities:
• Develop and maintain key account plans to boost the value we add to our clients'
organization.
• Proactively provide feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact
on our partnership with our clients.
• Establish a trusted adviser relationship to ensure our customers' overall satisfaction with our services
and technology.
• Plan strategies to help clients meet their objectives and prioritize resolution on escalated customer issues.
• Collaborate with product specialists to bring new ideas to the table and shape our product roadmap.
Requirements:
• A university degree in Business, Marketing, Engineering, or related fields.
• Strong communication skills in both writing and speaking (English).
• 4 years of relevant work experience in customer-facing customer success, account management, or strategic consulting.
• Digital marketing-related experience in a customer-oriented position.
• Self-motivated and savvy tech bug who can improve relationships with clients.
• Passion for testing, measuring, and improving outreach effectiveness.
What We Offer:
• International, diverse, and inclusive environment.
• Access to a limitless network all over the globe.
• Shareowner System offering the opportunity to become a co-owner.
• Industry leading training programs and access to LinkedIn Learning platform.
• Space to share skills through training sessions and workshops.
