Strategic Client Development Manager
il y a 2 jours
The ideal candidate for this role will have a deep understanding of CRM and client activation processes, as well as strong project management skills.
Responsibilities:- Asset Management and Coordination:
- Oversee the re-use and coordination of transversal client development assets across all streams, including clienteling, client activation, new client journeys design, client AI & data algorithms, and playbook productions.
- Ensure the consistent application and updating of the client lifecycle across the organization.
- Program Design and Implementation:
- Contribute to the design and monitoring of new assets, ensuring they align with the overall client development strategy.
- Drive adoption of playbooks and demo materials, including documentation and videos, to support the implementation of clienteling, CRM AI, and marketing automation strategies.
- Evangelisation and Training:
- Promote the adoption and utilization of client development assets within the group, divisions, regions, and maisons.
- Conduct training sessions, demos, and workshops to evangelize the use of CRM tools and assets across the organization.
- Performance Tracking and Reporting:
- Track the adoption and performance of client development initiatives, providing regular updates and reports to senior management.
- Follow up and manage relationships with key partners to ensure the continuous improvement of client development programs.
- Guide and support maison business teams throughout the implementation phase until go live.
- Cross-functional Collaboration:
- Lead client development initiatives for transversal group projects, working closely with internal teams including LVMH digital, IS&T (product owners, stream leads, IS CRM & clienteling), and other relevant stakeholders.
- Ensure seamless communication and collaboration between teams to drive the success of client development programs.
- Maison Success Management:
- Manage the success and satisfaction of maisons by ensuring that their journeys are optimized and aligned with the overall business objectives.
- Collaborate with clienteling, CRM, and marketing automation teams together with IS&T to industrialize maison onboarding.
Estimated Salary: $120,000 - $180,000 per year.
About UsLVMH is a leading luxury goods company, and we're looking for a talented individual to join our team as a strategic client development manager. In this role, you'll be responsible for managing and coordinating client development assets across all streams within the maison business.
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