Service Delivery Manager

il y a 5 jours


Paris, Île-de-France SOA People Temps plein

Service Management Role

As a Service Delivery Manager at SOA People, you will be responsible for the end-to-end management of all RTS Business services. This includes functional support, mini-projects, technical support, and license maintenance. Your key responsibilities will be to initiate services, ensure SLA compliance, organize initial assessments and knowledge transfer, and manage the transition project.

Key Responsibilities

  • Initiate services and ensure SLA compliance
  • Organize initial assessments and knowledge transfer
  • Manage the transition project
  • Provide functional support and technical support
  • Manage mini-projects and license maintenance

Commercial Development

You will also be responsible for the commercial development of the customer base. This includes supporting Business Development Managers in selling RTS, conducting early prospect visits, creating proposals and presentations, and setting up cost models and approvals.

Requirements

  • Strong understanding of service management principles
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills

What We Offer

As a Service Delivery Manager at SOA People, you will have the opportunity to work with a dynamic team and contribute to the growth and success of the company. We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.


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