Technical Support Specialist

il y a 3 semaines


Paris, Île-de-France mediCAD Hectec Temps plein
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our Customer Support team at mediCAD Hectec GmbH. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Provide technical support to customers via phone, email, and remote desktop sessions
  • Install and train customers on our planning software, both remotely and on-site
  • Process technical customer requests and maintain customer contacts in our CRM system
  • Help customers troubleshoot software issues and resolve technical problems
  • Collaborate with our Product Managers to develop and implement training programs for customers
  • Connect our software to customer picture archive systems (PACS) and document customer-specific data in our CRM and FAQ system
  • Monitor customer satisfaction levels and communicate with customers to ensure optimal service
Requirements
  • Bachelor's degree in Computer Science or related field
  • Advanced knowledge of computer systems management (Windows Server) and DB (SQL Server environment)
  • Basic knowledge of IP network technology
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Fluency in English, German language skills an advantage
What We Offer
  • Competitive salary range of 32-36k€ brutto
  • Bonus of €200 brutto per training
  • Annual bonus based on objective defined at the start of each year
  • Opportunity to work with a leading company in the medical high-tech sector
  • Challenging and exciting work environment

We are committed to providing our employees with a supportive and inclusive work environment, and we welcome applications from diverse candidates. If you are a motivated and skilled individual who is passionate about providing exceptional customer support, we encourage you to apply for this exciting opportunity.



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