Customer Support Manager

il y a 2 semaines


Cluses, Auvergne-Rhône-Alpes, France Somfy Temps plein
Customer Support Manager

Somfy is seeking a Customer Support Manager to spearhead our Customer Care Excellence Function. As a key member of the Sales Excellence Group team, you will define the vision, deploy, control, and drive the continuous improvement of the company's process in Customer Care area.

Main Responsibilities:
  • Create and animate a key users community to promote an exchange of best practices and insights.
  • Identify local needs in terms of IT requirements and propose solutions to align with the Group's sales goals.
  • Map technical support activities and define the organizational target.
  • Audit entities on a regular basis and assess customer care process performance.
  • Develop and implement a roadmap for short and long-term goals.
Requirements:
  • Strong knowledge of customer care activities.
  • Structured, project management oriented, and results-oriented.
  • Strong analytical skills.
  • Easy with technical and digital tools.
  • Very strong interpersonal skills.
  • Capacity to train and support teams in new process adoption.
Additional Information:

This is a permanent position with a location in France, with easy travel to Headquarters in Cluses (France, Haute-Savoie) or Europe. Full remote work is allowed, ideally close to Somfy offices location.


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