Customer Support Manager
il y a 1 semaine
About Somfy
Somfy is a leading company in the home automation industry, committed to inspiring new and better ways of living for all. As a French, family-owned, and independent group, we have been world leaders for 50 years and pioneers in home automation. Our innovation and excellence in solutions have made us a preferred partner for window and door automation.
Job Description
We are seeking a forward-thinking Customer Support Manager to spearhead our Customer Care Excellence Function. As a key member of our Sales Excellence Group team, you will define the vision, deploy, control, and drive the continuous improvement of our company's process in Customer Care area, and animate relevant stakeholders.
Main Responsibilities
- Create and lead a key users community to promote an exchange of best practices and insights.
- Identify local needs in terms of IT requirements, capture specific needs, appraise their value, and establish priority to align with our Group's sales goals.
- Map technical support activities, including current organization, process, organization, tools, and auditing of entities.
- Audit the customer care process performance, assess gaps, formulate strategic actions, and drive continual process improvements.
- Write job descriptions, create competency matrices, and cascade to local BA/BU with training plans to enhance team development and upskilling.
Main Challenges
- Create process, standards, working methods, and harmonize KPIs around the world.
- Build and deploy a roadmap for short and long-term delivery.
Requirements
- Strong knowledge of customer care activities.
- Structured, project management-oriented, and results-oriented.
- Strong analytical skills.
- Easy with technical and digital tools.
- Very strong interpersonal skills, including building relations, presentation, and communication skills.
- Capacity to train and support teams in new process adoption.
- Open-minded and agile in a transversal and multicultural environment.
Education and Experience
- Master's Degree in Operations, Logistics, International Management, Supply Chain, or business.
- Minimum of 6 years of experience in a call center or customer care center.
- Fluent English (C1 level).
Additional Information
This is a permanent position with a location in France, with easy travel to our Headquarters in Cluses or Europe. Full remote work is allowed, ideally close to Somfy offices. Regular travel to the Headquarters is required.
-
Customer Support Manager
il y a 2 semaines
Cluses, Auvergne-Rhône-Alpes, France Somfy Temps pleinCustomer Support Manager PositionWe are seeking a skilled Customer Support Manager to lead our Customer Care Excellence Function at Somfy, a world leader in window and door automation.Main ResponsibilitiesDevelop and implement efficient customer support processes to drive business growth and customer satisfaction.Collaborate with stakeholders worldwide to...
-
Customer Support Manager
il y a 5 jours
Cluses, Auvergne-Rhône-Alpes, France Somfy Temps pleinAbout SomfySomfy is a leading company in the home automation industry, committed to inspiring new and better ways of living for all. As a French, family-owned, and independent group, we have been world leaders for 50 years and pioneers in home automation. Our innovation and excellence in solutions have made us a preferred partner for window and door...
-
Customer Relationship Manager
il y a 2 semaines
Cluses, Auvergne-Rhône-Alpes, France Hays France Temps pleinAbout the Company:Hays France is seeking a Customer Relationship Manager to join their team in the automation industry.Responsibilities:Manage customer inquiries through various channels, providing support throughout the entire project lifecycle from inception to after-sales service.Contribute to customer retention efforts by building strong relationships...
-
Customer Quality Manager
il y a 4 semaines
Cluses, Auvergne-Rhône-Alpes, France Somfy Temps pleinJob Title: Customer Quality ManagerCompany: SomfyAs a vital member of the Quality Assurance Team within the Somfy Business Division, you will play a crucial role in upholding the standards of quality for our innovative building solutions, including motorized systems for window coverings.Your primary focus will be on the enhancement and maintenance of product...
-
Customer Care and Quality Leader
il y a 3 semaines
Cluses, Auvergne-Rhône-Alpes, France Somfy Temps pleinPosition Overview As a key member of the General Management team at Somfy France, you will play a pivotal role in shaping and executing the Customer Care and Quality strategy for our French Business Area. Your mission is to elevate customer satisfaction and loyalty across both B2B and B2C segments. You are a driving force behind continuous improvement...
-
Customer Care Director
il y a 1 semaine
Cluses, Auvergne-Rhône-Alpes, France Somfy Temps pleinAbout the RoleWe are seeking a highly skilled and experienced Customer Care Director to join our team at Somfy. As a key member of our Business Area France, you will play a crucial role in driving customer satisfaction and loyalty across our B2B and B2C channels.Key ResponsibilitiesAs a Customer Care Director, you will be responsible for:Developing and...
-
Customer Care Director
il y a 4 jours
Cluses, Auvergne-Rhône-Alpes, France Somfy Temps pleinAbout the RoleWe are seeking a highly skilled and experienced Customer Care Director to join our team at Somfy. As a key member of our Business Area France, you will play a crucial role in driving customer satisfaction and loyalty across our B2B and B2C channels.Key ResponsibilitiesAs a Customer Care Director, you will be responsible for:Developing and...
-
Cashier and Customer Service Representative
il y a 3 semaines
Cluses, Auvergne-Rhône-Alpes, France Intersport Temps pleinAbout Intersport Intersport is a leading sports company in France, dedicated to making sports more accessible, supportive, and sustainable for a better way of life. We strive to create a positive impact on the French population by fostering a love for sports. Position: Cashier and Customer Service Representative We are seeking a friendly and...
-
Client Relationship Manager
il y a 1 semaine
Cluses, Auvergne-Rhône-Alpes, France Synergie Sallanches Temps pleinAbout the Company:Synergie, a leading human resources services group, brings together its expertise in 17 countries, with 800 employment agencies and 5,600 employees. As the first French group of human resources services, we accompany you in your professional career: recruitment, temporary and permanent employment, training, and HR consulting. Since our...
-
Client Relationship Manager
il y a 2 semaines
Cluses, Auvergne-Rhône-Alpes, France Synergie Sallanches Temps pleinAbout the Company:Synergie Sallanches, a leading human resources services company, brings together professionals from diverse backgrounds. With a presence in 17 countries and a team of 5,600 employees, we provide comprehensive recruitment, training, and HR consulting services to clients and candidates alike.About the Position:We are seeking a skilled Client...
-
Administrative Support Specialist in Water Management
il y a 4 semaines
Cluses, Auvergne-Rhône-Alpes, France Veolia Temps pleinAbout Veolia: Veolia is a global leader dedicated to ecological transformation, focusing on the preservation of natural resources and enhancing quality of life.Position Overview: We are looking for a Technical Administrative Assistant to become a part of our team. In this position, you will be tasked with managing requests related to water supply...
-
Store Manager
il y a 2 semaines
Cluses, Auvergne-Rhône-Alpes, France IZIWORK Temps pleinAbout IziworkIziwork is a leading digital recruitment agency in France, specialized in selecting the best job opportunities for candidates.Job Title: Store ManagerLocation: FranceAbout the Role:The international textile brand store is seeking a dynamic Store Manager. As the Store Manager, you will be responsible for leading and managing all aspects of the...
-
Project Manager
il y a 2 semaines
Cluses, Auvergne-Rhône-Alpes, France SOMFY Group Temps pleinAbout the RoleSomfy Group is seeking an experienced Project Manager to lead the development of new offers from concept to market launch. As a key member of our Projects Department, you will be responsible for managing the entire project lifecycle, ensuring timely delivery, and exceeding customer expectations.Key ResponsibilitiesDevelop and execute project...
-
Key Account Management Excellence Owner
il y a 5 jours
Cluses, Auvergne-Rhône-Alpes, France Somfy Temps pleinAbout Somfy GroupSomfy Group is a leading global company in the home automation industry, committed to inspiring new and better ways of living for all. With a strong focus on sustainability and innovation, we strive to create a virtuous and permanent way of inhabiting our planet.Our MissionAs a French, family-owned, and independent group, we have been world...
-
Management Accounting Specialist
il y a 3 semaines
Cluses, Auvergne-Rhône-Alpes, France MBway Temps pleinMBway is seeking a talented and driven Management Controller to join our team. This exciting opportunity offers a unique chance to gain valuable hands-on experience within a dynamic and growing organization. As part of this professional training contract, you will contribute directly to the success of one of our esteemed partners while simultaneously...
-
Finance Data Manager
il y a 3 semaines
Cluses, Auvergne-Rhône-Alpes, France Somfy Temps pleinAbout SOMFYSOMFY is a leading global provider of window and door automation solutions, dedicated to enhancing living experiences through innovation.As a family-owned company with a rich history spanning over 50 years, we are committed to excellence in our products and services. Our presence extends across 58 countries, supported by eight production sites and...
-
Client Relations Supervisor
il y a 4 semaines
Cluses, Auvergne-Rhône-Alpes, France Somfy Temps pleinClient Relations Supervisor (H/F)Full-timeCompany OverviewBecome a part of SOMFY, the global frontrunner in window and door automation, and join a French family-owned enterprise committed to innovation and excellence.With operations in 58 nations and a strong focus on employee welfare, SOMFY provides a vibrant and inclusive workplace.Role OverviewWe are in...
-
Key Account Management Excellence Leader
il y a 4 semaines
Cluses, Auvergne-Rhône-Alpes, France Somfy Temps pleinKey Account Management Excellence Owner (H/F) Full-time Company Overview Somfy stands as a premier partner in the realm of window and door automation, dedicated to envisioning innovative and improved lifestyles for all. Our mission is to collaboratively devise sustainable methods of production, consumption, and habitation that contribute to a more...
-
Project Manager
il y a 2 semaines
Cluses, Auvergne-Rhône-Alpes, France SOMFY Group Temps pleinJob DescriptionSomfy Group is seeking a highly skilled Project Manager to lead the development and launch of new offers. As a key member of the Exterior Business Line, you will be responsible for managing the entire project lifecycle, from concept to market launch.Key Responsibilities:Develop and implement project plans, ensuring timely and within-budget...
-
Commercial Assistant
il y a 4 semaines
Cluses, Auvergne-Rhône-Alpes, France OpenClassrooms Temps pleinOpenClassrooms is seeking a Commercial Assistant for an apprenticeship contract with one of our partners in the retail sector, aimed at preparing for a recognized state diploma. Important: This opportunity is exclusively for candidates pursuing their training through OpenClassrooms. As a result, upon completion of your training, you will be fully equipped...