Client Relationship Manager

il y a 7 jours


Cluses, Auvergne-Rhône-Alpes, France Synergie Sallanches Temps plein

About the Company:

Synergie, a leading human resources services group, brings together its expertise in 17 countries, with 800 employment agencies and 5,600 employees. As the first French group of human resources services, we accompany you in your professional career: recruitment, temporary and permanent employment, training, and HR consulting. Since our inception, we have differentiated ourselves by our values, commitment, and ability to provide concrete solutions to our clients, candidates, and temporary workers.


About the Job:

We are seeking a dynamic and cohesive team member for a Client Relationship Manager position in a manufacturing company. As a beginner, you will receive comprehensive training on the company's services and products. You will be part of a team of approximately 25 people and will be responsible for client support from A to Z:

  • You will manage customer requests, regardless of the channel used, and accompany them throughout the project lifecycle, including SAV (advice, installation, troubleshooting, order tracking, complaints, and SAV).
  • You will contribute to customer loyalty.
  • You will be the technical reference/service (for a range of products, technology, or services) within the team.
  • You will be the customer's voice within the development team.
  • You will ensure and develop high-quality relationships with our external and internal clients in a service-oriented spirit.

Key Responsibilities:

  • Client relationship management.
  • Customer support and issue resolution.
  • Technical expertise and product knowledge.
  • Communication and collaboration with internal teams.

Requirements:

  • Pedagogical and diplomatic skills.
  • Analytical, descriptive, and patient abilities.
  • Proficiency in digital tools and software.

What We Offer:

  • A competitive salary of €2,200 per month (gross).
  • A 13th month bonus.
  • A performance-based bonus.

How to Apply:

Please submit your application online to be contacted for a pre-selection phone interview.


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