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Customer Success Specialist
Il y a 2 mois
About Walter Learning
Walter Learning is a leading provider of online training courses for professionals, specializing in healthcare and skill development. We are committed to delivering flexible, engaging, and results-oriented learning experiences through our user-friendly platform and expert trainers.
Your Role: Customer Success Specialist
As a Customer Success Specialist, you will play a vital role in guiding learners throughout their journey with Walter Learning. You will be responsible for ensuring learner success by providing support, setting goals, and identifying challenges. Your primary focus will be on healthcare professionals and individuals seeking to enhance their skills.
Responsibilities:
- Provide exceptional customer service and support to learners throughout their training journey.
- Collaborate with learners to set clear goals and deadlines, ensuring they stay on track for successful completion of their courses.
- Identify and address learner challenges promptly, offering guidance and solutions to facilitate their learning progress.
- Maintain a strong understanding of Walter Learning's course offerings and resources to effectively assist learners.
- Represent the Walter Learning brand with professionalism and integrity, fostering positive relationships with learners.
Qualifications:
- Fluency in French is essential.
- A genuine passion for customer experience and education.
- Strong organizational skills and a process-oriented mindset.
- Excellent communication and interpersonal skills, with the ability to build rapport with learners.
- Empathy and the ability to remain calm and supportive under pressure.
- A results-driven approach with a commitment to exceeding expectations.
