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Customer Experience Ambassador

Il y a 2 mois


IssylesMoulineaux, Île-de-France Accor Temps plein

Accor Hotel - Auckland Airport

We are seeking a charismatic Customer Experience Ambassador to deliver exceptional service to our guests.

About Us

Our 5-Star hotel is located at the doorstep of Auckland International Airport, offering an unparalleled experience that showcases authentic New Zealand culture and breathtaking landscapes.

The Role

  • Deliver outstanding guest experiences from initial encounter to departure, ensuring a sense of 'until we meet again' rather than a simple goodbye.
  • Provide passionate, knowledgeable, and friendly service to both external and internal guests at all times.
  • Accurately and promptly check guests in and out of our hotel, ensuring a smooth experience.
  • Brief non-Accor loyalty program members on its features and benefits, assisting them in signing up.
  • Contribute to a top-notch guest experience as part of our enthusiastic Front Office team.

Requirements

  • Experience in a Front Office or Reception role in a medium to large hotel is preferred but not essential.
  • You will be a self-assured, sociable individual with an approachable demeanor, capable of establishing connections wherever you go.
  • Excellent time management skills, along with excellent written and verbal communication skills.
  • Able to collaborate effectively with the team while thriving in a fast-paced environment.
  • A professional with an abundance of energy, drive, and passion, able to work independently and demonstrate initiative.

What We Offer

  • Learn your Way - Access to Accor Academy for earning while learning.
  • Work Your Way - Flexibility for work-life balance.
  • Incredible Accor Heartist Benefits - including discounted food and beverage worldwide.
  • Accor's refer-a-friend bonus.
  • Meals on shift.
  • Paid parking at Auckland Airport.
  • Paid Birthday Leave.
  • Paid Wellness Leave.
  • Refer a Friend Incentive.
  • Accor's Parental Leave Scheme.
  • Access to Employee Assistance Program.