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Customer Experience Representative
Il y a 2 mois
Job Summary
We are seeking a highly skilled Customer Experience Specialist to join our team at VCloud. As a key member of our customer service team, you will be responsible for providing world-class customer service to healthcare providers and consumers.
Key Responsibilities
- Provide exceptional customer service by managing customer inquiries to successful resolution.
- Provide product and program information within established guidelines.
- Effectively communicate messages and escalate calls to external departments as needed.
- Comply with all client regulations, including adverse event and product quality processes, as well as HIPAA Regulations.
- Manage project work in a timely manner, including call handling and after-call work documentation.
- Complete and maintain required training and acknowledgment logs.
- Record customer interactions in CRM systems or escalation forms.
Requirements
- Native of France and ability to commute daily to the Paris 14eme area.
- Fluent in French and very good English.
- Minimum of 2 years of previous experience in customer service in a call center environment.
- Demonstrated competency using information technology, PCs, and databases.
- Excellent French language, verbal telephone communication, and written skills.
- Ability to multitask with good organizational, time management, problem-solving, and decision-making skills.
- Ability to communicate with customers utilizing exceptional customer service skills, business skills, and soft skills.
- Ability to meet/exceed assigned metrics/goals.
- Strong Excel skills.
Education
- 4-year College Degree required.
