Customer Experience Representative
il y a 7 jours
As a Customer Experience Representative with Hyatt Hotels Corporation, you will play a vital role in ensuring the smooth operation of our front office. Your primary responsibility will be to provide exceptional service to our guests, ensuring their stay with us is nothing short of memorable.
Key Responsibilities
Provide consistent and personalized service to guests, addressing their needs and concerns in a timely and professional manner.
Collaborate with the reservations team to ensure seamless guest experiences from pre-arrival to departure.
Contribute to the efficient running of the front office, maintaining a high level of organization and attention to detail.
Work closely with other departments to ensure guest needs are met and exceeded.
Develop and maintain a thorough understanding of our hotel's services and amenities, enabling you to provide expert recommendations to guests.
Requirements
1+ years of experience in a customer-facing role, preferably in the hospitality industry.
Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues alike.
Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
Familiarity with hotel operations and services, with a passion for delivering exceptional guest experiences.
What We Offer
Competitive salary and benefits package.
Opportunities for career growth and professional development.
Collaborative and dynamic work environment.
Recognition and rewards for outstanding performance.
Comprehensive training and onboarding program.
How to Apply
Interested candidates should submit their application, including a cover letter and resume, to [insert contact information]. We look forward to hearing from you
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