Customer Experience Representative

il y a 1 semaine


Paris, Île-de-France CooperCompanies Temps plein
Job Title: Customer Experience Agent

CooperSurgical, a leading fertility and women's healthcare company, is seeking a highly skilled Customer Experience Agent to join our team in Paris, France. As a key member of our Customer Experience team, you will be responsible for providing exceptional customer service and support to our customers in France and other selected regions of Europe.

Key Responsibilities:
  • Manage and handle sales orders, ensuring timely and accurate processing and follow-up throughout the supply chain.
  • Handle and manage customer complaints and return orders, resolving issues promptly and professionally.
  • Provide exceptional customer service, responding to customer inquiries and requests in a timely and courteous manner.
  • Collaborate with internal stakeholders to support sales and marketing efforts, ensuring seamless communication and coordination.
  • Support finance with overdue invoices, credit/rebill actions, and other financial tasks as needed.
  • Perform administrative tasks, such as vendor creation and other minor administrative duties.
  • Act as a backup for other Customer Service Representatives in peak periods and unknown situations.
Requirements:
  • 5 years' experience in international customer service, including order management, complaints/credits, and ERP system experience.
  • Proven experience with CRM systems, preferably Microsoft Dynamics 365 and Navision.
  • Fluent in French and English languages, both written and spoken.
  • Strong ability in business and customer support, with a collaborative, service-minded, structured, and quality-conscious approach.
  • Ability to navigate and adapt to a busy and changing environment, with a proactive, open, and honest attitude.
What We Offer:

As a Customer Experience Agent at CooperSurgical, you will have the opportunity to work in a dynamic and fun environment, with a focus on delivering exceptional customer service and support. You will be part of a close-knit team, working closely with internal stakeholders to achieve common goals. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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