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Customer Experience Representative
il y a 1 mois
CooperSurgical, a leading fertility and women's healthcare company, is seeking a skilled Customer Experience Agent to join their team. As a key member of the local Customer Experience team, you will be responsible for managing and handling sales orders, complaints, and customer inquiries from local customers.
Key responsibilities include:
- Managing and handling sales orders according to current processes, ensuring adequate follow-up throughout the supply chain.
- Preparing tenders for the public sector.
- Managing and handling complaints and return orders, according to current processes, ensuring follow-through and closure on open customer topics.
- Handling and managing various customer requests and inquiries from local customers.
- Tracking sales orders, SROs, samples, freight tracking, and discount tracking, providing bi-weekly updates to the team and monthly reports.
- Supporting finance with specific overdue invoices, credit/rebill actions to rebalance accounts.
- Performing minor administrative tasks to support the local sales office, such as vendor creation.
- Acting as an active part of the complete EMEA CE group, providing backup for all CSR's in peaks and unknown situations.
Requirements include:
- 5 years' experience with international Customer Service, including international Order Management, Complaints/Credits.
- Proven experience in ERP system and CRM systems, preferably MD365 and Navision.
- Well-versed in MS-Office.
- Relevant degree in Business Administration, Service, or Commerce.
- Experience working in larger and complex international organizations.
- Fluent in French and English languages, both written and spoken.
- Strong ability in business and customer support.
- Collaborative, service-minded, structured, and quality-conscious.
- Ability to navigate and adapt to a busy and changing environment.
- Proactive, open, and honest in all aspects of work.
CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO), headquartered in Trumbull, CT. We offer a wide array of products and services for use by women's healthcare providers, including testing and treatment options. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
