Customer Experience Representative
il y a 4 semaines
At CooperCompanies, we are seeking a highly skilled Customer Experience Agent to join our team in Paris, France. As a key member of our local Customer Experience team, you will be responsible for managing and handling sales orders, complaints, and customer inquiries in a timely and efficient manner.
Key Responsibilities:
- Manage and handle sales orders, including preparation of tenders for the public sector.
- Handle and manage customer complaints and return orders, ensuring follow-through and closure on open customer topics.
- Provide exceptional customer experience, handling various customer requests and inquiries from local customers.
- Track and manage sales orders, SROs, samples, freight tracking, and discount tracking, providing bi-weekly updates to the team and monthly reports.
- Support finance with specific overdue invoices, credit/rebill actions to rebalance accounts.
- Perform minor administrative tasks to support the local sales office, such as vendor creation.
Requirements:
- 5 years' experience in international customer service, including order management, complaints/credits.
- Proven experience in ERP systems and CRM systems, preferably Microsoft Dynamics 365 and Navision.
- Fluent in French and English languages, both written and spoken.
- Strong ability in business and customer support, with a collaborative, service-minded, structured, and quality-conscious approach.
About CooperCompanies:
CooperCompanies is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. We offer a wide array of products and services for use by women's healthcare providers, including testing and treatment options.
Why Join Us:
At CooperCompanies, we value our employees and offer a dynamic and supportive work environment. We are committed to helping our employees grow and develop their careers, while also providing opportunities for professional growth and development.
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