Technical Support Specialist
il y a 3 semaines
We are seeking a highly skilled Technical Support Engineer 2 to join our team at Datadog. As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, ensuring they have a seamless experience with our product.
Key Responsibilities- Engage with customers via multiple channels to identify and resolve technical support requests
- Reproduce technical issues and dive into Datadog's 600+ integrations
- Become demo certified and lead a three-pillar demo to customers
- Participate in product conversations with internal teams based on feedback from client interactions
- Train as a highly knowledgeable specialist in one or more Datadog product area(s)
- 2+ years of experience in multi-channel technical support at a SaaS company
- Experience using Zendesk, Jira, Confluence, or similar software
- Previous technical troubleshooting and/or programming experience
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- An effective written and verbal communicator
- A tinkerer with some programming experience and a basic knowledge of Linux
Datadog is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks.
What We Offer- Generous and competitive global benefits
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more.
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