Customer Support Specialist
il y a 4 semaines
About the Role
We are seeking a highly skilled Customer Support Engineer to join our team at 2070 K-T Italy S.R.L. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their equipment is installed, maintained, and repaired to the highest standards.
Key Responsibilities
- Provide technical support to customers, including installation, troubleshooting, and repair of capital equipment at customer sites.
- Represent the company to the customer, ensuring high levels of customer satisfaction with service.
- Repair system-level problems, which may involve multiple causes and require creative problem-solving.
- Prepare field service reports and provide documentation to other supporting functions on recurring problems.
- Ensure operational quality of system equipment and coordinate actions with customers to minimize downtime.
- Prepare quotes for customers based on labor, travel expenses, and parts needed.
Requirements
- Experience with troubleshooting techniques in repairing complex and sophisticated tools.
- Ability to read and interpret electronic/electro-mechanical schematics and drawings.
- Excellent analytical problem-solving skills and creative thinking approach to deal with customer challenges.
- Fluent English (written and spoken) and a valid driving license for the country of work.
- Bachelor's level degree in Engineering, Electronics, or Electrical Engineering, with 2 years of related work experience or 5 years of industry experience.
What We Offer
As a Customer Support Engineer at 2070 K-T Italy S.R.L., you will have the opportunity to work with a talented team, develop your technical skills, and make a real impact on our customers' success.
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