Customer Support Specialist

il y a 4 semaines

MontbonnotSaintMartin, Auvergne-Rhône-Alpes, France KLA Temps plein
Job Title: Customer Support Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our innovative ideas and devices are advancing humanity, and we're looking for a talented Customer Support Engineer to join our team.

Job Summary

We're seeking a highly skilled and motivated Customer Support Engineer to support our customers with current and future installed tools at customer sites. As a key member of our team, you'll be responsible for providing exceptional customer service, troubleshooting, and repairing complex capital equipment.

Key Responsibilities
  • Provide technical support and assistance to customers to minimize downtime and ensure operational quality of system equipment
  • Coordinate actions with customers to resolve problems and ensure customer satisfaction
  • Work closely with Installation Engineers to resolve complex technical issues
  • Travel domestically and internationally on a regular basis to support customers
Requirements
  • Certified engineer or degree from an advanced technical school or ~3 years industry working experience
  • Ability to understand and tackle problems in software, electronics, optics, mechanical, electro-mechanical, and/or electro-optical systems
  • Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus
  • Outstanding interpersonal communication, analytical, and problem-solving skills
  • Fluent in English and French language is a must
What We Offer
  • Dynamic opportunity and growth potential in the Semiconductor Industry
  • Competitive, family-friendly total rewards package
  • Variable compensation components, e.g., participation in company stock purchase plan
  • Award-winning training

KLA is proud to be an equal opportunity employer. We offer a competitive, family-friendly total rewards package that reflects our commitment to an inclusive environment and meets the diverse needs of our employees.

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