Customer Support Specialist
il y a 4 semaines
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Our company focuses on innovation and invests 15% of sales back into R&D. We work with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices.
Job SummaryWe are looking for a Customer Support Engineer to support our customers with current and future installed tools at customer sites. The successful candidate will be formally trained at one of our award-winning training centers in California, USA or Singapore or Taiwan.
Key Responsibilities- Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites.
- Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
- Provides assistance to Installation Engineers in resolving problems.
- Ability to understand and tackle problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address on site customer problems.
- Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
- Fluent in English and French language is a must.
- A competitive, family friendly total rewards package.
- Variable compensation components, e.g. participation in company stock purchase plan.
- Company car or car allowance.
- Award-winning training.
We offer a competitive, family friendly total rewards package. Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
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