Customer Support Specialist
il y a 3 jours
Job Summary
At 2070 K-T Italy S.R.L., we are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Install, troubleshoot, diagnose, and repair capital equipment at customer sites.
- Represent the company to the customer and ensure customer satisfaction with service.
- Repair system level problems with multiple causes and no standard procedures.
- Prepare field service reports and provide documentation to other supporting functions.
- Assure operational quality of system equipment.
- Coordinate actions with customers to minimize downtime.
- Prepare quotes for customers based on labor, travel expenses, and parts needed.
Requirements:
- Bachelor's level degree in Engineering, Electronics, or Electrical Engineering.
- 2 years of related work experience or 5 years of industry working experience.
- Excellent analytical problem-solving skills.
- Fluent English (written and spoken).
- A valid driving license for the country of work.
What We Offer:
A challenging and rewarding career opportunity in a technically challenging environment.
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