Client Support Specialist

il y a 3 semaines


Paris, Île-de-France Anaplan Inc Temps plein

Anaplan Inc is seeking a Client Support Specialist to enhance their HyperCare team. In this pivotal role, you will engage with key clients to deliver exceptional support and ensure optimal utilization of the platform.

Key Responsibilities:

  • Manage support for multiple clients concurrently, emphasizing outstanding customer service.
  • Address support inquiries across various time zones through phone, chat, and email.
  • Provide training and guidance to fellow team members.
  • Develop and maintain help resources and training materials for the online community.
  • Collaborate with diverse internal departments to streamline processes.

Qualifications:

To be successful in this role, candidates should possess a minimum of 3 years of experience in software support, advanced proficiency in Microsoft Excel, a solid understanding of data integration, and familiarity with platforms such as Salesforce and Service Now.

If you are eager to tackle complex challenges and leverage your technical troubleshooting expertise while working with esteemed clients, this opportunity at Anaplan Inc may be an ideal match for you.



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