Head of Account Management
il y a 4 semaines
At PayXpert, we are seeking a highly skilled and experienced Head of Account Management to lead our team of account managers and drive business growth.
Key Responsibilities:- Lead and manage a team of account managers to ensure efficient onboarding, satisfaction, retention, and revenue growth for our customers.
- Develop and maintain strong, long-term relationships with key clients through regular meetings and issue resolution.
- Develop and implement account management strategies to drive growth and achieve business objectives.
- Monitor and analyze account performance metrics to ensure targets are met or exceeded.
- Prepare and present regular reports on account activity, performance, and profitability to senior management.
- Identify and address any issues or risks that could impact account performance.
- Work with the business development team to acquire new clients and expand the client base.
- Develop proposals and negotiate contracts with clients.
- Oversee the budgeting and financial performance of the account management department.
- Bachelor's degree in business administration, finance, marketing, or a related field.
- Master's degree or MBA preferred.
- Extensive experience in account management, sales, or customer service, preferably within the payment industry.
- Proven track record of managing key accounts and driving business growth.
- Strong leadership and team management skills, with the ability to motivate and inspire a team.
- Strategic thinking and problem-solving abilities to develop and implement effective account management strategies.
- Strong analytical skills to monitor account performance and make data-driven decisions.
- Negotiation and contract management skills to secure terms and agreements with clients.
- Proficiency in CRM (efficy) software and other account management tools.
- Remote work model.
- Team buildings and workshops.
- Permanent contract.
- Challenging projects with passionate and skilled colleagues.
- Free language courses.
- Learning solutions according to your needs.
- Events to build connections between colleagues.
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