Front Office Associate

il y a 4 semaines

IssylesMoulineaux, Île-de-France Accor Temps plein

Job Title: Front Office Associate

Job Summary:

We are seeking a highly motivated and customer-focused Front Office Associate to join our team at Accor Hotels. As a Front Office Associate, you will be responsible for providing exceptional guest service, handling daily reservations, and ensuring a smooth check-in and check-out experience for our guests.

Key Responsibilities:

  • Provide professional and courteous service to all guests, ensuring their needs are met and exceeded.
  • Manage daily reservations, including room assignments and check-in/check-out procedures.
  • Perform all cashier functions, adhering to internal controls guidelines.
  • Ensure all interactions with guests are handled professionally and with care, adhering to hotel policies and procedures.
  • Follow and ensure the standard operating policies (Key to Success) and procedures are adhered to.
  • Notes, collects, and actions any guests' preferences to maintain guest profiles.
  • Helps in creating a positive and highly motivated working environment that promotes and develops teamwork.
  • Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.
  • Attend training as scheduled by management.
  • Promptly and actively obtains feedback and preference from guests.
  • Provides engaging arrival and departure experience to all guests.
  • Enroll maximum guests to Le Club.
  • Achieves guest delight through friendly and proficient services at the time of arrival/departure.
  • Must have knowledge of membership levels of Le Club Accor program.
  • At the start of each shift, all shift back-up reports, get familiarized with: Room Situation in the Hotel, Checks on status of room blocks and discrepancies, Front Desk follow-ups on expected check-ins and check-outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Events in the hotel.
  • Take hand-over from the outgoing shift, highlights any cash discrepancy.
  • Takes departure time and secure mode of payment from all guests at the time of arrival.
  • Takes check-ins/outs efficiently within the required time frame and as per defined standards. Welcomes all guests entering the hotel.
  • Extends fond farewell to all guests on departure.
  • Follows all internal controls guidelines prescribed by the management.
  • Up-sell higher category of rooms to optimize occupancy and room rate.
  • Records Arrival & Departure register as per local laws at all times. Prepare 'C' forms send as per the local laws.
  • Ensure and check all equipment in the Front Office Department are in working condition.
  • Ensure all grooming standards are in place and adhered to.
  • Print shift reports and get them signed off, filed or handed over to the incoming Shift.
  • Ensure that all rebates and paid-outs are acknowledged by Duty Manager.
  • Performs all other job assigned by the Management.
  • Demonstrate Awareness of interreact, policies and procedures and ensure all procedures are conducted safely and within guidelines in your department.
  • All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
  • Engage Our Guests in a sustainable experience.
  • Co-innovate with our partners to open up new horizons.
  • Work hand-in-hand with local Communities for a positive impact.
  • Move towards carbon neutral Buildings.
  • Strive for zero food waste & healthy, sustainable Food.
  • Act as an inclusive company for our people.
  • Engage our Guests in a sustainable experience.

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