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Customer Support Manager
Il y a 2 mois
We are seeking a highly skilled Customer & Technical Support Manager to join our IT Sales & Posting department at JCDecaux. As a key member of our team, you will be responsible for providing production services to our growing number of business units, ensuring a high-quality user experience and maintaining a strong relationship with our stakeholders.
Main Responsibilities:- Manage and maintain the quality of service, ensuring a trustful relationship between IT and business stakeholders.
- Measure and share support KPIs and SLAs with Domain Management.
- Negotiate with all stakeholders (IT + business) to ensure alignment and effective communication.
- Lead a team of support specialists, providing guidance and expertise to ensure successful project delivery.
- Strong experience in IT application and business relationship management.
- Fluent English mandatory.
- International environment and Agile delivery environment and methodology knowledge.
We offer a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
