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Technical Support Specialist
Il y a 2 mois
About the Role
We are seeking a skilled Technical Support Specialist to join our team at Hemmersbach. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients.
Your Skills
- You possess excellent communication and interpersonal skills.
- You have a strong command of the English language (B2 level).
- You have a minimum of 3 years of experience in the field of IT maintenance and user support.
Your Tasks
In the context of on-site technical support, you will be responsible for conducting interventions with users. Leveraging your technical expertise, you will be proficient in the following areas:
- Desktop and laptop computers, tablets, and workstations.
- Telephones (both landline and mobile, including Android and iOS devices).
- Printers.
- IP addressing.
- Network peripherals.
- Active Directory.
- Support for VIP clients.
- SCCM.
- Ticketing tools (Service Now).
You will work with a ticketing tool such as Service Now or ITtool to:
- Remote system control.
- Installation of various software.
- Identification and resolution of system malfunctions.
- Hardware maintenance (screens, motherboards, etc.).
- Reinitialization of computers and hard drives.
- Data backup and restoration for users, system parameters, and administrative activities.
Be Part of Our Team
Hemmersbach provides IT infrastructure services in over 190 countries with 50 proprietary branches. We work exclusively for leading companies in the IT sector. We do more than just impress our clients – we also make the world a better place: 20% of our profits are reinvested in our social actions: Hemmersbach Rhino Force and Hemmersbach Kids' Family. This is why Hemmersbach is truly 'the socially responsible IT company'.
