Luxury CRM Director for Global Expansion

il y a 8 heures


Paris, Île-de-France Boucheron Temps plein

Boucheron is seeking a visionary professional to lead our Client Development team in an international context.

About the Role

The successful candidate will be responsible for managing our prospect customer relationship management (PCRM) eco-system and defining client strategies to enhance engagement, transformation, and retention.

Key Responsibilities
  • Partner with IT to oversee the implementation and optimization of the CRM ecosystem
  • Develop retail tools and necessary data capture and clienteling features
  • Define activation and contact strategy through campaigns/different channels/journeys through Salesforce
  • Ensure Data quality of our database and analytics tools
  • Conduct in-depth analysis of client data and engagement metrics to derive actionable insights
  • Present findings and recommendations to support data-driven decision-making
Requirements
  • Proven experience in CRM management and client development (minimum 10 years)
  • Strong project management skills and experience, ability to understand and express business needs to IT
  • Strong analytical skills and experience with CRM software (e.g., Salesforce, CDP)
  • Team management experience
  • Fluent in English and French a plus
About Boucheron

A visionary designer and the very first of the great contemporary jewelers to open a boutique on Place Vendôme, Boucheron still embodies absolute excellence in Jewelry, High Jewelry and Watchmaking today.

Salary and Benefits

We offer a competitive salary range: €120,000 - €180,000 per year, depending on experience. Additionally, you will enjoy a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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