Hospitality Operations Manager

il y a 7 heures


IssylesMoulineaux, Île-de-France Accor Temps plein

At The Rimrock, we are committed to providing exceptional hospitality experiences for our guests and employees alike.

Job Description

We are seeking a highly motivated and experienced Hospitality Operations Manager to oversee the day-to-day operations of our Larkspur and Diva's Bars.

  • Lead a team of staff to ensure they meet and exceed guest satisfaction and service standards.
  • Provide leadership, problem-solving, and decision-making in all areas of the bar.
  • Develop and implement training programs to enhance staff skills and knowledge.
  • Drive sales growth by implementing effective marketing strategies and promotions.
  • Maintain excellent communication with Supervisors and Captains to ensure seamless operations.
  • Monitor and control costs within approved budgets.
  • Create schedules that meet payroll requirements while ensuring adequate staffing levels.
  • Conduct regular performance reviews and provide feedback to improve employee performance.
  • Ensure timely resolution of guest complaints and issues.
  • Foster strong relationships with internal and external suppliers and representatives.
  • Maintain accurate records and reports using POS and other software systems.
Requirements

To be successful in this role, you will need:

  • A post-secondary education in Hospitality or a related field (an asset).
  • Alberta ProServe Certification.
  • Minimum 2-3 years of managerial experience in a similar industry.
  • Detailed knowledge of liquor and wine products.
  • Strong multitasking and prioritization skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in POS and Open Table software systems.
  • Ability to work effectively in a fast-paced environment.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary of $60,000 - $80,000 per year, depending on experience.
  • Complimentary meals in our staff cafeteria each shift.
  • Access to our Employee Travel Program.
  • Discounts on hotel Food & Beverage, Spa, and Golf Memberships.
About Us

We are an equal opportunities employer and strive to create a diverse and inclusive work environment. We value individual differences and welcome applications from candidates from all backgrounds.


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