Hospitality Operations Manager
il y a 1 mois
At The Rimrock, we are committed to providing exceptional hospitality experiences for our guests and employees alike.
Job DescriptionWe are seeking a highly motivated and experienced Hospitality Operations Manager to oversee the day-to-day operations of our Larkspur and Diva's Bars.
- Lead a team of staff to ensure they meet and exceed guest satisfaction and service standards.
- Provide leadership, problem-solving, and decision-making in all areas of the bar.
- Develop and implement training programs to enhance staff skills and knowledge.
- Drive sales growth by implementing effective marketing strategies and promotions.
- Maintain excellent communication with Supervisors and Captains to ensure seamless operations.
- Monitor and control costs within approved budgets.
- Create schedules that meet payroll requirements while ensuring adequate staffing levels.
- Conduct regular performance reviews and provide feedback to improve employee performance.
- Ensure timely resolution of guest complaints and issues.
- Foster strong relationships with internal and external suppliers and representatives.
- Maintain accurate records and reports using POS and other software systems.
To be successful in this role, you will need:
- A post-secondary education in Hospitality or a related field (an asset).
- Alberta ProServe Certification.
- Minimum 2-3 years of managerial experience in a similar industry.
- Detailed knowledge of liquor and wine products.
- Strong multitasking and prioritization skills.
- Excellent communication and interpersonal skills.
- Proficiency in POS and Open Table software systems.
- Ability to work effectively in a fast-paced environment.
In return for your hard work and dedication, we offer:
- A competitive salary of $60,000 - $80,000 per year, depending on experience.
- Complimentary meals in our staff cafeteria each shift.
- Access to our Employee Travel Program.
- Discounts on hotel Food & Beverage, Spa, and Golf Memberships.
We are an equal opportunities employer and strive to create a diverse and inclusive work environment. We value individual differences and welcome applications from candidates from all backgrounds.
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