Senior Incident Manager

il y a 5 jours

Paris, Île-de-France Hive Temps plein

Job Summary:

Hivebrite is a leading community management and engagement platform, serving customers across various industries. We're seeking a highly skilled Senior Incident Manager to join our team and ensure the smooth operation of our production environment.

Key Responsibilities:

  • Ensure the reliability and efficiency of our platform by detecting, analyzing, and resolving production issues.
  • Provide top-tier support to customers, working closely with engineers and the customer support team.
  • Collaborate with cross-functional teams to resolve critical issues promptly and maintain detailed documentation for processes, incident responses, and troubleshooting guides.
  • Lead the incident response process, coordinating with teams to resolve issues and own post-incident analysis to ensure comprehensive documentation and communication of learnings.
  • Prioritize and dispatch production support activities across teams to provide advanced support for production issues.
  • Suggest proposals to automate and streamline support tasks and reduce manual intervention.

Requirements:

  • At least 5 years of experience in a production support role, with at least 2 years in a senior or lead position.
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration skills.
  • Highly organized and detail-oriented.
  • Proficiency with monitoring tools like Datadog, Sentry, and security tools like Wiz.
  • Proven experience with Kubernetes and container orchestration.
  • Good knowledge of cloud computing concepts (GCP).
  • Basic knowledge with infrastructure automation tools like Terraform.

What We Offer:

  • A competitive salary package.
  • A 500€ remote equipment allowance and a work-from-home starter kit.
  • The latest Apple's equipment.
  • A flexible remote policy.
  • A really flexible work-life balance policy.
  • Support for mental health via Moka Care.
  • A Gymlib access for physical activity.
  • A really flexible remote policy.
  • A competitive salary package.

How to Apply:

Meet Ruben, our Tech Recruiter, for a first video-call to better understand your career plan and answer any of your questions.

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