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Technical Support Specialist
Il y a 2 mois
Lengow, a leading e-commerce platform, is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in providing technical assistance and solutions to customers encountering issues with our software.
Key Responsibilities- Technical Support: Provide timely and accurate technical support to customers via various channels, including phone, email, and chat.
- Problem-Solving: Troubleshoot and resolve technical issues promptly, ensuring customer satisfaction and enhancing the overall user experience.
- Collaboration: Work closely with developers to diagnose problems and enhance software performance.
- Documentation: Suggest customer documentation updates or creation to reduce the need for assistance.
- Short-Term Objectives: Acquire in-depth knowledge of our products and services, provide basic technical assistance to customers, and efficiently handle at least 50% of simple technical support requests autonomously.
- Long-Term Objectives: Receive positive feedback from customers regarding the quality and speed of technical support, conduct phone meetings to discuss customer issues, and handle any type of request.
- Language Skills: Fluency in English and French (Italian or German as a plus).
- Technical Background: Deep analytical skills, technical knowledge, and experience with problem-solving, log analysis, and API usage.
- Communication Skills: Good communication and interpersonal skills, with the ability to deal with all types of people and work in a team.
- Autonomy and Proactivity: Autonomous, proactive, and resourceful, with the ability to work independently and make decisions.
- Hybrid Remote Policy: Enjoy a flexible work arrangement with a mix of remote and in-office work.
- Professional Development: Opportunities for growth and professional development, including training and mentorship.
- Wellness and Benefits: Access to a range of wellness and benefits programs, including private insurance and bike mileage allowances.
