Technical Support Team Lead
il y a 3 semaines
We are seeking an experienced Technical Support Team Lead to join our Evernex team. This is a challenging and rewarding role that requires strong leadership, technical, and communication skills.
Estimated Salary: $60,000 - $80,000 per year, depending on experience.
Job Description- The successful candidate will be responsible for leading our Service Desk team, ensuring that all customer inquiries are resolved in a timely and professional manner.
- Key responsibilities include mentoring junior staff, reporting any sensitive issues to management, collecting configuration logs, and coordinating emergency and non-emergency responses.
- At least 5 years of customer service experience with daily direct contact with customers.
- First-level support experience is highly desired.
- Excellent written and verbal communication skills in English.
- Analytical skills to understand ticket trends, priorities, and eventual need for process improvements.
- Capacity to work in a fast-paced multicultural environment.
- Positive relationship building skills.
- Ability to work unsupervised, in teams, and stand alone.
- Commitment to see activities through to completion.
- Flexibility for non-standard work shifts.
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