Technical Support Team Lead

il y a 3 semaines


Compans, Île-de-France Evernex Temps plein
About the Role

We are seeking an experienced Technical Support Team Lead to join our Evernex team. This is a challenging and rewarding role that requires strong leadership, technical, and communication skills.

Estimated Salary: $60,000 - $80,000 per year, depending on experience.

Job Description
  • The successful candidate will be responsible for leading our Service Desk team, ensuring that all customer inquiries are resolved in a timely and professional manner.
  • Key responsibilities include mentoring junior staff, reporting any sensitive issues to management, collecting configuration logs, and coordinating emergency and non-emergency responses.
Requirements
  • At least 5 years of customer service experience with daily direct contact with customers.
  • First-level support experience is highly desired.
Desired Skills
  • Excellent written and verbal communication skills in English.
  • Analytical skills to understand ticket trends, priorities, and eventual need for process improvements.
  • Capacity to work in a fast-paced multicultural environment.
  • Positive relationship building skills.
  • Ability to work unsupervised, in teams, and stand alone.
  • Commitment to see activities through to completion.
  • Flexibility for non-standard work shifts.


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