Airport Hospitality Ambassador

il y a 4 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein

Role Overview

We are seeking a skilled and friendly Airport Hospitality Ambassador to join our team at Te Arikinui Pullman Auckland Airport. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences from the moment they arrive to the moment they depart.

Key Responsibilities

  • Welcome guests with a warm smile and set the tone for an exceptional stay
  • Assist guests with their luggage during check-in and check-out, ensuring a seamless and enjoyable experience
  • Collaborate with the Head Concierge and our Welcomers to ensure guests feel at home and their belongings are handled with utmost care
  • Keep the lobby and foyer area immaculate, conducting regular checks to ensure it's always clean and presentable
  • Park and retrieve guests' cars with care, enhancing their convenience and comfort (where applicable)
  • Ensure timely and efficient collection and delivery of guest luggage, providing top-notch service throughout their stay

Requirements

  • Experience in Front Office or a Porter/Concierge role is preferred but not essential
  • Assisting guests with valet parking (a Full Driver's License is required)
  • Dedicating yourself to ensuring every guest has a satisfactory and unforgettable experience
  • Guaranteeing a warm welcome upon arrival and check-out, fulfilling all guest needs
  • Maintaining an approachable demeanor, take charge, multitask effectively, and handle guest luggage with physical capability
  • Lifting and carrying guest luggage throughout your shift

What We Offer

  • Learn your Way - Access to our Accor Academy so you can Earn while you Learn
  • Work Your Way - Flexibility to ensure a work life balance
  • Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
  • Accor's refer-a-friend bonus
  • Meals on shift
  • Paid Parking at Auckland Airport
  • Paid Birthday Leave
  • Paid Wellness Leave
  • Refer a Friend Incentive
  • Accor's Parental Leave Scheme
  • Access to our Employee Assistance Program

Our Commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.



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