Hospitality Ambassador
il y a 2 semaines
About the Job:
As a Waiter at MGallery Nairobi Gigiri, you will be the face of our hospitality, ensuring that every guest has a memorable experience. We are seeking a skilled and friendly individual to join our team, providing exceptional service in our restaurant.
Key Responsibilities:
- Read daily events, acknowledge VIP arrivals, and provide a warm welcome to our guests.
- Develop in-depth knowledge of our menu, including ingredients, preparation methods, and garnishes, to confidently answer guests' questions.
- Present children's menus, describe specials, and offer alternative cuisine to cater to diverse tastes.
- Deliver impeccable service, clearing food and beverage items efficiently and professionally, while maintaining a clean and organized restaurant.
- Utilize our Point of Sale (POS) system to process transactions, print checks, and manage cash and credit card procedures according to our accounting guidelines.
- Assist with table setting, tray carrying, and bus duties, ensuring a seamless dining experience.
- Anticipate and resolve guest issues promptly, informing a manager of any problems and implementing solutions.
- Maintain a high standard of cleanliness, organization, and safety in the restaurant, adhering to our safety, sanitation, and hygiene policies.
- Develop strong relationships with colleagues and other departments, fostering a positive and supportive team environment.
- Stay up-to-date on all Food and Beverage services, outlets, and hotel features, ensuring a high level of knowledge and professionalism.
Requirements:
- At least 1 year of experience in food and beverage serving, preferably in a high-volume environment.
- Previous experience in public contact and/or cashiering is highly desirable.
- Excellent communication and customer service skills, with the ability to work effectively in a fast-paced environment.
- Basic F&B product knowledge and a passion for delivering exceptional service.
- Ability to work effectively as part of a team, with strong interpersonal skills and attention to detail.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A chance to work with a global hospitality leader, Accor.
How to Apply:
Eligible candidates should meet the requirements and be willing to work in Kenya. Please submit your application, including your resume and a cover letter, to demonstrate your skills and experience.
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