Hospitality Ambassador

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Description for Waiter at MGallery Nairobi Gigiri
About the Job:

As a Waiter at MGallery Nairobi Gigiri, you will be the face of our hospitality, ensuring that every guest has a memorable experience. We are seeking a skilled and friendly individual to join our team, providing exceptional service in our restaurant.


Key Responsibilities:

  • Read daily events, acknowledge VIP arrivals, and provide a warm welcome to our guests.
  • Develop in-depth knowledge of our menu, including ingredients, preparation methods, and garnishes, to confidently answer guests' questions.
  • Present children's menus, describe specials, and offer alternative cuisine to cater to diverse tastes.
  • Deliver impeccable service, clearing food and beverage items efficiently and professionally, while maintaining a clean and organized restaurant.
  • Utilize our Point of Sale (POS) system to process transactions, print checks, and manage cash and credit card procedures according to our accounting guidelines.
  • Assist with table setting, tray carrying, and bus duties, ensuring a seamless dining experience.
  • Anticipate and resolve guest issues promptly, informing a manager of any problems and implementing solutions.
  • Maintain a high standard of cleanliness, organization, and safety in the restaurant, adhering to our safety, sanitation, and hygiene policies.
  • Develop strong relationships with colleagues and other departments, fostering a positive and supportive team environment.
  • Stay up-to-date on all Food and Beverage services, outlets, and hotel features, ensuring a high level of knowledge and professionalism.

Requirements:

  • At least 1 year of experience in food and beverage serving, preferably in a high-volume environment.
  • Previous experience in public contact and/or cashiering is highly desirable.
  • Excellent communication and customer service skills, with the ability to work effectively in a fast-paced environment.
  • Basic F&B product knowledge and a passion for delivering exceptional service.
  • Ability to work effectively as part of a team, with strong interpersonal skills and attention to detail.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a global hospitality leader, Accor.

How to Apply:

Eligible candidates should meet the requirements and be willing to work in Kenya. Please submit your application, including your resume and a cover letter, to demonstrate your skills and experience.



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