Hotel Reservation Coordinator

il y a 2 semaines


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Reservation Associate

Join our team as a Reservation Associate at Novotel Kolkata Hotel & Residences, where you will play a vital role in ensuring seamless guest experiences.

Key Responsibilities:
  • Plan and coordinate room reservations to maximize occupancy and revenue.
  • Develop and implement effective selling strategies to drive room sales.
  • Manage the reservation department's operations, ensuring accuracy and efficiency.
  • Monitor and report on key performance indicators, including occupancy and revenue.
  • Identify opportunities to optimize resource utilization and reduce costs.
  • Maintain accurate guest records and provide exceptional customer service.
  • Collaborate with the team to achieve sales targets and improve overall performance.
  • Stay up-to-date with industry trends and best practices to continuously improve processes.
Requirements:
  • Guest-focused personality with excellent communication and problem-solving skills.
  • Experience working with Opera or similar systems is an asset.
  • Fluency in English is essential, with additional languages a plus.
What We Offer:

As a Reservation Associate at Novotel Kolkata Hotel & Residences, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package.



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